Our Cleaners play an important part in creating the important first impression when you get on an Air New Zealand aircraft. They are responsible for cleaning the interior of the aircraft as soon as it arrives at the gate and making sure it is presented back to our high standards in a very short timeframe so that we can have the next flight leave on time. It is a very team orientated role, with each person being responsible for their individual tasks.

Our Customer Service Agents are the welcoming face of our check-in experience and manage the customer experience through to the departure gates. There are a number of additional specialisms such as Ticketing, Baggage Tracing, Service Control and our Airport Operations Centres.

A Holiday Host is part of our customer service team as casual employees who assist in peak periods primarily to perform unaccompanied minors' duties, provide special assistance, and meet and greet our customers to enhance their overall airport experience.

As a Loader, you will ensure that our customers’ bags are handled securely and arrive on time. It is a physically demanding role with a lot of heavy lifting involved. With aircraft taking off and landing throughout the day you'll always be kept busy. Our loaders work both indoors and outdoors and within this role you will take on a number of tasks that can include aircraft cleaning, driving and working with a variety of aircraft and different types of equipment.

Our Team Managers are responsible for supervising and managing our people within various roles across the operation. Whether you are managing front of house or back of house, you are responsible for small to medium-sized teams. Team Managers are shift workers and will be aligned to a shift with their people, managing their day-to-day performance, developing our frontline and operational workforce. Many of our Team Managers are promoted from within our operational teams ensuring they have the operational knowledge and great relationships with stakeholders across the business.

Interested in joining our team? Here's what to expect.

There are many ways to develop and progress your career in the airport environment. Progression can be based on skills development, specialist tasks or stepping up into leadership.

This is not just a job – it is a fantastic career opportunity. Once you are fully trained in your role, we offer ongoing refresher training to keep your skills current as well as upskilling training to take your skills and career to the next level. We encourage growth, and our high performing staff have ongoing opportunities to apply for specialist skill roles and a range of leadership roles within Air New Zealand.

Airports are highly regulated and security-sensitive environments so you’ll need to complete intensive training before you begin your role. Once you’ve started, you’ll experience the buzz of working in an airport. There’s never a quiet moment, whether you start at 3pm or 2am. You may find yourself getting quite a workout too. Our team can walk up to 10 kilometres in a shift, and Loaders can load more than 1,000 bags per hour. Whatever your role, you’ll be welcomed by your team members and quickly become part of the Air New Zealand whanau.