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Cabin Crew

Our Cabin Crew are renowned for their outstanding customer service. As part of our highly regarded team, you’ll be responsible for the welfare, comfort, enjoyment and safety of all our customers from the minute they step onboard until they reach their destination.

If you love working with people and you’re willing to go the extra mile to make every customer journey a great experience, then becoming an Air New Zealand Flight Attendant might be the perfect career opportunity for you.

There are a variety of roles available in our short-haul or long-haul teams, whether you’re just starting out or already have extensive cabin crew experience. Once you join Air New Zealand, other career opportunities will be available, giving you more opportunity to progress.

Find your team

Cabin Crew Manager

The Cabin Crew Manager is responsible for a team of approximately 100, including flight attendants and onboard leaders. You will also be partnering with stakeholders on all business changes and initiatives.  This is an exceptional opportunity to grow your leadership capability in a complex operations environment.   

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Flight Attendant - ATR Fleet

As a Flight Attendant on our ATR Fleet you have the best of both worlds. Not only do you operate on the domestic main trunk routes, you also get to enjoy the amazing scenery and sights of regional New Zealand. You operate from Invercargill to Auckland and everywhere else in between so you will become a true ambassador and explorer of New Zealand. In a day you may meet our corporate customers, overseas tourists, sports teams, locals, families and customers who may need some extra care. No two days are the same and you are constantly thinking on your feet to deliver a quality customer service experience. 

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Flight Attendant - Jet Fleet

As an Air New Zealand Flight Attendant, delivering exceptional customer service to our passengers is your passion. You will work with new people every day and enjoy working as part of a wider team. Once you excel in your role there are internal career development opportunities within Cabin Crew to demonstrate your leadership capabilities.

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Flight Attendant - Q300 Fleet

On our Q300 Fleet you will be a sole charge Flight Attendant, responsible for providing the consistent delivery of customer experience. You will implement all regulatory and safety requirements for customers in the cabin environment and will effectively lead and defuse any potential disruptions and issues by embracing the Air New Zealand brand values.

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Qualifications and experience

Becoming a Flight Attendant involves an intensive training period, after which you’ll be ready to fly in a career like no other. You must be a people person with great enthusiasm, a passion for flying and the innate ability to welcome your passengers with a smile daily. You will be supported and trained to become the best you can be, however to apply you should already have some core skills.;

Recruitment process

Interested in joining our team? Here's how our Cabin Crew process works.

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Once you have completed your application we will assess your skills and experience against the requirements of the Flight Attendant position.

Digital interview & cognitive assessments

You will be required to complete a digital interview which involves answering pre-set questions in short-form video format, giving you an opportunity to expand on your skills and experience. You will also be required to complete online cognitive ability assessments.

Recruitment event

If your application is successful, you will be invited to attend a recruitment event where you will receive more information on the role and have the opportunity to meet with Cabin Crew Managers and other applicants.


As part of the next stage of your application you will be asked to complete a swim test as well as security, medical and reference checks.

Offer of employment

If you meet all of our requirements, you will be placed into our candidate talent pool. Once we have an available paid Cabin Crew training course, you will be invited to join the Air New Zealand whānau.

Career path

Our Flight Attendants are the face of our company, helping customers have a safe and comfortable journey. They are backed up by our Onboard Leaders, who use their extensive experience to create a premium in-flight environment. Overseeing the team are our Cabin Crew Managers who make sure everything runs smoothly by resolving issues quickly and effectively.

Training and development

Getting your wings is easier than you think. After successfully completing an intensive 4-5 week training course on the ground, you’ll qualify as an Air New Zealand Flight Attendant. From there, you can continue to progress your career with further support and training.

What to expect when you start

Being part of our Cabin Crew gives you the chance to connect and create magic for our customers from the moment they step on board, while adhering to industry operating procedures. Expect to be excited by the destinations you will be rostered to fly to and the people that you will meet.


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