Airport & Airline Operations

The Air New Zealand Airport & Airline Operations teams are based across the country, delivering a world-class service and uniquely Kiwi welcome to the thousands of passengers that pass through our airports every day. If you’re passionate about customer service and want a career that can take you places, this could be the opportunity you’ve been waiting for.

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Airport Operations

The airport is where a lot of the action takes place. It’s the engine room of our business – a dynamic, fast-paced, 24/7 operation where we work to tight time frames while ensuring the health and safety of our people and customers at all times. As part of our Airport Operations team, you’ll have a big impact on our customers, their journeys and how they perceive our airline. Take a look at the opportunities we have across the country.

Airline Assistant


Our Airline Assistants are part of the Passenger Services team alongside our Customer Service Assistants. Airline Assistants meet and greet customers at check-in, assist with the bag drop, provide special assistance and manage arrivals and departures. Our Airline Assistants gain valuable experience in the operation and many go on to upskill and apply for a Customer Service Assistant role.

Customer Service Agent


Our Customer Service Agents are the welcoming face of our check-in experience and manage the customer experience through to the departure gates. Customer Service Agents manage the front of house experience for our customers, assisting with check-in at our kiosks, oversize baggage, special assistance, ticket sales and baggage tracing. They also manage arrivals and departures, boarding flights and meeting customers off flights.

Our Customer Service Agents can also develop and build their skills in specialist areas such as service control, load control and the Airport Operations Centre.



Our cleaners play an important part in creating the important first impression when you get on an Air New Zealand aircraft. They are responsible for cleaning the interior of the aircraft as soon as it arrives at the gate and making sure it is presented back to our high standards in a very short timeframe so that we can have the next flight leave on time.

It is a very team orientated role, which each person being responsible for their tasks.

Cleaners can develop their skills and progress from this role to other positions, including a driver, foreman or team manager.



As a Loader, you will ensure that our customers’ bags are handled securely and arrive on time. It is a role that is physically very demanding with a lot of heavy lifting involved. With aircraft taking off and landing throughout the day you'll always be kept busy. Our Loaders work both indoors and outdoors, and with a variety of aircraft and machinery.

As you gain in your experience, you can develop more specialist skills.

Team Manager


Our Team Managers are responsible for supervising and managing our people within various roles across the operation. Whether you are managing front of house or back of house you would be responsible for up to 15 direct reports. Team Managers are shift workers and will be aligned to a shift with their people, managing their day to day performance, developing our frontline and operational workforce. A lot of our Team Managers are promoted from within our operational teams ensuring they have the operational knowledge, as well as required great relationships with stakeholders across the business. 

Lounge Host


Our Lounge Hosts are the welcoming face of the Air New Zealand Lounges. Lounge Hosts are there to meet and greet customers in the lounges and assist with any needs they may have, such as disrupted flights or seat changes. 

Airline Operations

No airline operates as planned, so all of them have some form of daily operations management process. At Air New Zealand we have a dedicated Airline Operations team responsible for managing and coordinating our daily domestic and international schedules. This team is responsible for managing real-time operational decisions through various schedule adjustment and recovery processes.

People Safety


Safety is paramount and at the heart of everything we do. We work to stringent regulations, conditions and guidelines, and we want to make sure we are going above and beyond these and have the safest operation possible. People Safety incorporates aviation and occupational health, safety and wellbeing. Our People Safety team are expert advisors who partner with stakeholders across our business to ensure the health, safety and wellbeing of our customers and our employees.

We are embedding a culture that makes safety a true shared value through focusing on mindful leadership, proactive risk management, the fostering of healthy relationships and ensuring appropriate tools and resources are available at all times.  Safe practices must be inherent in our systems, our operating procedures and most importantly in the way we think and act.  We believe health, safety and wellbeing is everyone’s responsibility and it requires a collective approach to see everyone go home safely every day.

Operations Control


Operations Controllers are ultimately responsible for coordinating all operational aspects in relation to disruption recovery. A large part of their role is making collaborative decisions to maintain schedule integrity while ensuring our customers reach their destinations in a timely manner.

Flight Planning


Flight Planning is all about planning the safe operation of an aircraft from the gate at the departure airport to its arrival at the destination.

Using our mission-critical suite of systems and tools, you might be looking at weather patterns, or monitoring aircraft performance data to choose the most economical route, while taking into account all safety-related information from aviation agencies.

Load Control


Load Controllers make sure the right weight and balance information is sent to the flight deck before takeoff. Information provided by Load Control is used to maximise space, the amount of payload (cargo, customers and bags) carried on a flight, rationalise the amount of fuel required and ensure the aircraft is loaded safely and is capable of operating a specific flight.

Navigation Services


Our Navigation Services team is responsible for determining and maintaining navigation databases for our aircraft and flight planning system. These include databases loaded into an aircraft's onboard Flight Management System that provide the pilot with route information, arrival, approach and departure procedures for every airport.

Navigation Services also determine the suitability of airports for a given aircraft type and check the integrity of the satellite based approaches used by Air New Zealand. These satellite based approaches significantly enhance the reliability of services to locations such as Queenstown. 

Flight Operations and Safety


The Operational Integrity & Safety team leads and manages the operation of a Safety Management System within Air New Zealand. The team ensures compliance with the Civil Aviation Rules (CAR) and Advisory Circulars (AC) and foreign airworthiness authority requirements. The Safety Management System assures safe air and ground operations through risk management, standards and compliance and is subject to regular safety auditing to monitor safety performance.

Standards and Training

Our Standards and Training division is responsible for designing and delivering all pilot training. They are tasked with ensuring that rigorous standards of operational excellence are achieved and maintained by every one of our pilots.

Learning is a continuous process for our pilots, as they move from one aircraft type to another and step up to more senior roles.

The Standards and Training team offers career advancement opportunities to pilots who have a passion for teaching with many taking the opportunity to pass on their knowledge and expertise to their pilot colleagues.

Qualifications and experience

Working at Air New Zealand requires dedication and the right attitude. Depending on your role with Airport Operations and Airline Operations you may require certain work experience.

Airport Operations

  • Travel & Tourism Certificate or Diploma (preferable for any customer facing roles)
  • Customer service experience (if you are looking to work in Customer Service)
  • Physically fit and healthy
  • Ability to commit to shift work

Airline Operations

  • Diploma or Degree (specialist roles)
  • Project management and analytical skills
  • Ability to commit to shift work (some roles)

Career Path - Airport Operations

There are many ways to develop and progress your career in the airport environment. These are some examples of the types of roles you may progress through if you wish to reach a leadership position in the airport.

  1. Loader

  2. Loader – Specialist Skill

  3. Team Manager

There are many ways to develop and progress your career in the airport environment. These are some examples of the types of roles you may progress through if you wish to reach a leadership position in the airport.

  1. Airline Assistant

  2. Customer Service Agent

  3. Customer Service - Specialist Skill

  4. Team Manager

Regional career opportunities

You don’t have to work in the main centres to get ahead at Air New Zealand. There are plenty of opportunities and lifestyle benefits at our regional airports too.


  • Great outdoor lifestyle – Marlborough Sounds, fishing, diving, skiing, mountain biking and vineyards
  • Friendly, welcoming team
  • Many sunshine hours


  • Close-knit team
  • Modern new check in environment
  • Good roster flexibility
  • Range of different roles
  • Link and Jet aircraft
  • Everything you need in close proximity
  • No traffic
  • Beautiful scenery and great beaches
  • Great sports stadium
  • Affordable housing
  • Many scenic attractions
  • 20,000 students add vibrancy and culture to the city


  • Busy regional airport with expanding flight schedule
  • Supportive, close-knit team
  • Roster flexibility that allows for great work-life balance


  • New regional lounge
  • Close driving proximity to beautiful coastline at Kawhia and Raglan


  • 9 -10 flights a day
  • About 280,000 passengers a year
  • Close to quality recreation areas such as the Catlilns and Stewart Island
  • World class sporting facilities
  • Close to Central Otago with great skiing and beautiful scenery


  • One of the fastest growing regional ports
  • Team of 36 and growing
  • Leadership opportunities
  • Up to 18 flights per day to AKL, WLG and CHC
  • About 600,000 passengers handled per year – and we are growing
  • Terminal development starts in February 2017
  • Growing lounge operation with more options for our passengers
  • Opportunity to get involved in community events such as Air New Zealand Hawkes Bay Marathon


  • Fourth busiest domestic port
  • Up to 32 flights daily
  • Around 350,000 passengers yearly
  • Large cargo operation
  • New state-of-the-art airport terminal in next two years
  • Opportunities for career and personal development in a fast-paced environment

New Plymouth

  • Ninth busiest airport
  • About 13 flights a day to AKL, WLG and CHC
  • Surf in the morning, go skiing in the afternoon
  • Fantastic marlin fishing, beautiful coastal walkway, amazing parks and music events such as the WOMAD festival

Palmerston North

  • 525,000 passengers per year
  • New terminal building
  • Great lifestyle – affordable housing, minimal traffic and fantastic outdoor activities
  • ATR, Q300 and A320 aircraft


  • Extremely busy port with more than 1.5 million passengers each year
  • Turbo prop and jet aircraft
  • Operates direct services to Auckland, Wellington, Christchurch, Sydney and Melbourne
  • Restricted to operational hours from 0600hrs to 2200hrs daily
  • Air New Zealand operates dark flights into and out of Queenstown with specially trained flight crews
  • Air New Zealand Ground Team also undertake ground handling for Virgin Australia


  • Around 9 flights per day
  • Tourist destination
  • Centre for Maori culture
  • Mountain biking
  • Hot pools


  • Fastest growing regional airport in New Zealand
  • Most sunshine hours in the North Island
  • Beautiful beaches 
  • Major airport terminal redevelopment in 2017
  • Job diversity and opportunities


  • Major refurbishment underway
  • 4 flights a day
  • Amazing beaches and scenery


Air New Zealand Airport Operations and Airline Operations teams are an important part of our business and we recognise that by offering competitive hourly rates and salaries.

The airport never sleeps, so there’s always lots going on – no matter what time you come in for your shift.

Regardless of which location you work in, you’ll be part of a supportive team which is committed and passionate about working for Air New Zealand.

We are one of only a few companies that offer penal rates and shift allowances to staff who work unsociable hours in the airport.

  • Competitive Salary
    Competitive salary
  • Exciting Environment
    Exciting environment
  • Great Colleagues
    Great colleagues
  • Shift Allowances
    Shift allowances & penal rates

More happening every day
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What to expect when you start

Airport Operations

Airports are highly regulated and security-sensitive environments so you’ll need to complete intensive training before you begin your role. Once you’ve started, you’ll experience the buzz of working in an airport. There’s never a quiet moment, whether you start at 3pm or 2am.

You may find yourself getting quite a workout too. Passenger service staff can walk up to 10 kilometres in a shift and baggage services staff can load more than 1,000 bags per hour. Whatever your role, you’ll be welcomed by your team members and quickly become part of the Air New Zealand family.

Airline Operations

Problem solving, collaboration, leadership, on time performance and customer experience are what you will need to manage, to ensure we get our customers to where they want to be.

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