Cabin Crew

Air New Zealand Cabin Crew are renowned for their outstanding customer service. As part of our highly regarded team, you’ll be responsible for the welfare, comfort, enjoyment and safety of all our customers from the minute they step onboard until they reach their destination.

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Types of roles

If you love working with people and you’re willing to go the extra mile to make every customer journey a great experience, then Air New Zealand might have the perfect career opportunity for you.

There are a variety of roles available in our short haul or long haul teams, whether you’re just starting out or already have extensive cabin crew experience. Once you join Air New Zealand, other career opportunities will be available, giving you more opportunity to progress. 

Flight Attendant

Jet

As an Air New Zealand Flight Attendant, delivering exceptional customer service to our passengers is your passion. You will work with new people every day and enjoy working as part of a wider team. Once you excel in your role there are internal career development opportunities within Cabin Crew to demonstrate your leadership capabilities.

Air Nelson

As a Flight Attendant with Air Nelson you will be a sole charge Flight Attendant where you are responsible for providing the consistent delivery of customer experience. You will implement all regulatory and safety requirements for customers in the cabin environment and will effectively lead and defuse any potential disruptions and issues by embracing the Air New Zealand brand values. 

Mount Cook

As a Flight Attendant with Mount Cook you have the best of both worlds. Not only do you operate on the domestic main trunk routes, you also get to enjoy the amazing scenery and sights of regional New Zealand. You operate from Invercargill to Auckland and everywhere else in between so you will become a true ambassador and explorer of New Zealand. In a day you will meet our corporate customers, overseas tourists, sports teams, families and other customers who may need some extra care and everyone in between. No two days are the same and you are constantly thinking on your feet to look after and deliver a quality customer service experience.

Cabin Crew Team Manager

Jet

As a Team Manager you have the opportunity to manage and develop a team of Cabin Crew. You will still be very involved in the daily aspect of flying, operating as a crew member, but you will balance this with time in the office where you will meet with your team. You are also given opportunities to develop in this role with many leadership opportunities available.

Air Nelson

Lead, coach and develop Cabin Crew to excel in delivering group customer service standards, operational and training standards. To make this role a success you must have a results mindset, strong customer focus and have a passion for supporting and building talented teams.

Mount Cook

As a Team Manager you have the opportunity to manage and develop a team of Cabin Crew. You will still be involved in the daily aspect of flying, operating as a crew member, but you will balance this with time in the office where you will meet with your team. You are also given opportunities to develop in this role, with many leadership opportunities available.

Cabin Crew Manager - Jet

This is a fast paced role that offers a varied schedule. You are part of the Cabin Crew leadership team and will have a Team Manager along with a team of Cabin Crew reporting to you. You are responsible for the performance and development of your team while ensuring the standards and services of Air New Zealand are upheld. 

Cabin Crew Development Manager - Mount Cook

This is a fast paced role that offers a varied schedule. You are part of the Mount Cook leadership team and will have a Team Manager along with a team of Cabin Crew reporting to you. You are responsible for the performance and development of your team while ensuring the standards and services of Air New Zealand are upheld. You will still fly alongside your crew will be assigned portfolios which you lead and manage for the business.

Qualifications and experience

Becoming a Flight Attendant is an enjoyable experience. You must be a people person with great enthusiasm and passion for flying as well the innate ability to smile and welcome your passengers on a daily basis. You will be trained to become the best you can be, however to apply you should already have some core skills.

Minimum 18 months customer facing experience

If you’re starting out as a Flight Attendant, you’ll need proven experience in a customer-facing role working in restaurants, hotels, hospitality, retail or other positions with a customer focus.

Team player

Pulling together as a team is vital for providing excellent customer service and on the rare occasion when there is an emergency working as a team will ensure the best outcome for the situation.

A sense of pride

Delivering our unique brand of Kiwi hospitality, you’ll take great pride and passion in representing New Zealand whether it’s on a domestic flight or a long haul journey.

Physically fit

You will need to be able to swim 50 metres under two minutes and be able to tread water for one minute unaided.

Strong problem solving skills

Wearing a warm smile while keeping a cool head at all times is a vital part of this job. If there’s an emergency, passengers will rely on you to provide advice and instructions. You’ll be called on to help people who may require assistance such as the elderly, people with disabilities, children, infants and passengers who become unwell during the flight.

Recruitment process

Interested in becoming one of us? Here’s how our cabin crew recruitment process works.

  1. Online application

  2. Recruitment event

  3. Final interview

  4. Vetting & testing

  5. Offer of employment

Online application

Once you have completed an online application we will assess your skills and experience against the requirements of the Flight Attendant position.

 

Recruitment event

If your application is successful you will be invited to attend a recruitment event, where you will get more information the role and where you will have the opportunity to meet with Cabin Crew Managers and other applicants.

Final interview

You will meet with us again for a behavioural based interview where you will be asked questions relating to your skills and experience.

Vetting & testing

At the next stage of your application you will be asked to complete online ability tests as well as a security, medical and reference check.

 

Offer of employment

If you meet all our requirement, you will be asked to join our team!

Career path

Our Flight Attendants are the face of our company, helping customers have a safe and comfortable journey. They are backed up by our Flight Service Managers and Inflight Service Managers, who use their extensive experience to create a premium in-flight environment. Overseeing the team are our managers who make sure everything runs smoothly by resolving issues quickly and effectively. 

  1. Flight Attendant

  2. Inflight Service Manager

  3. Team Manager

  4. Cabin Crew Manager

Benefits

Becoming part of our cabin crew is a lifestyle choice. Our people love the freedom it gives them to fly around New Zealand and the world – exploring new destinations and cultures.

  • New Adventures every day
    New adventures every day
  • Your Office is in the Sky
    Your office is in the sky
  • Travel to different places
    Travel to different places
  • Never Be Bored
    Never be bored

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“Every day presents different people (both your colleagues and your customers) and different destinations.”
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“The most important aspect of the job is the safety of your passengers. Flight Attendants are trained so that in the very unlikely event of something going wrong, you are prepared to take action.”
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“The variety in your daily role is endless. From serving meals to relieving a frustrated mother of her crying baby.”
Flight Attendant
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“The role brings out your can do attitude, your natural friendliness and plenty of opportunity to just be yourself.”

Training & development

Getting your wings is easier than you think. After successfully completing an intensive four week training course on the ground, you’ll qualify as an Air New Zealand Flight Attendant. From there, you can continue to progress your career with further support and training. 

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What to expect when you start

Being part of our Cabin Crew gives you the chance to connect and create magic for our customers from the moment they step on board, while adhering to industry operating procedures.

Expect to be excited by the destinations you will be rostered to fly to and the people that you will meet.

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