Our Digital Story
At Air New Zealand we know that our digital organisation is crucial to our success – it touches every part of a customer’s journey. Every day, every Air New Zealander interacts with one of our products, apps or services, helping us stay connected to our customers and each other.
Back in 2015 we set about transforming our business and we’re now well on our way to achieving our goal of becoming one of the best digital airlines globally. A team of talented Digital leaders with diverse backgrounds and skills are committed to helping Air New Zealand achieve its big digital ambitions. Our leaders encourage a culture of curiosity, learning and problem solving, while providing clear direction and support.
Type of roles
User Experience (UX)
At Air New Zealand you’ll design digital experiences that connect and support millions of travellers each year. You’ll work on an iconic brand, at the bleeding edge of technology and help the airline shape the future – faster.
The range and breadth of products at Air New Zealand is vast. Our Product Managers are the “voice of our customer” and are empowered to drive and deliver product vision and roadmaps. Together with UX and developer teams, you'll get our product plans off the page into real tangible products that deliver real value to our customers.
Our Software Engineering team consists of developers, quality assurance, architects, systems and support analysts working in matrix product teams to build, maintain and enhance a wide variety of apps and systems. Many of these are publicly accessible, well known and widely used, and all contribute to the Air New Zealand’s unique brand.
Air New Zealand is at the forefront of enterprise-scale adoption of cloud services in New Zealand. These cutting-edge tools and platforms are underpinning the digital transformation that will ensure Air New Zealand has a leading role in the digital revolution sweeping the airline and travel industry.
Data & Analytics
Data, analytics and data science practitioners make us more competitive by empowering better decision making through analytics and insights. The team analyses data to build solutions and make recommendations that improve our business decisions and products. You’ll get to work with richness and size of data sets quite unique to our organisation, and investment we're making in big data platform and machine learning capabilities.
Strategy and Transformation
The Strategy and Transformation team look at the big picture and accelerate transformation across Air New Zealand. The team promotes collaboration, offers expertise, and defines tools and best practice. The team is made up of roles in architecture, strategy, agile coaching, business performance, complex programmes and Change Management.
The team is transforming how we engage on digital platforms, leveraging customer data to deliver personalised content and communications across owned and paid digital channels (including web, mobile, programmatic display advertising and search). We're investing big, to be at the forefront of digital marketing in New Zealand. You’ll define and implement high-impact marketing programmes which have a direct impact on our revenue and business performance.
Cyber threats are a big risk to any organisation, and Air New Zealand is not immune. As a security expert, you’ll focus on detecting, protecting against and responding to cyber threats to both traditional information systems, but also to our aircrafts and airport.
Interested in becoming one of us? Here’s how our recruitment process works. If there are extra requirements for your specific job role, we’ll give you all the details before your first interview.
Once you have completed your application we will assess your skills and experience against the requirements of the position.
At your interview we’ll focus on four areas: Your potential (ambition, learning agility and engagement skills) leadership qualities, whether your personal values are a good fit with our organisational values and your technical abilities.
You will be invited to attend a second interview where we will assess your experience and skills and you will receive further information about the position.
Psychometric / Technical Testing
Depending on the role, we may ask you to complete further psychometric or technical evaluation tests.
You will be asked to complete vetting and reference checks and if these are successful you will be asked to join the team.
Congratulations! If you reach this stage of the process you will be asked to join the team.
What we look for
When we look at what makes our teams unique and why we love working with the people around us, these common traits come through amidst the diversity of skills, experience and personality that make up our digital organisation:
We are open-minded and we grow by learning.
We research deeply to maximise customer value.
We thrive in ambiguity and stay flexible and resilient.
We stay true to our values and beliefs and that takes honesty and conviction.
We focus on opportunities and never give up, even though staying the course can be hard at times.
We build great stuff together.
We celebrate and encourage diversity, because we know that a team that celebrates its differences is greater than the sum of its parts.
Training and development
We invest in our people and we're committed to creating a learning environment where you will thrive.
When you join us, we'll support you to learn about the airline and the way we work. We orientate our work around common frameworks for product management, user experience, testing and team agility, so we offer learning and coaching to gear teams for high performance.
Because you're curious, you're up for tackling tricky problems and naturally push yourself to learn new things we'll always encourage you to make plans to grow. Because we know that developing a meaningful career is all about spending your time and energy wisely, you'll be liberated to create the plan that's right for you and agree how best we grow you as a digital leader at Air New Zealand.
Life at Air NZ Digital
“Every day when you come to work at Air New Zealand, you can be guaranteed a few things : great people, challenging business problems and endless opportunities to learn about one of the coolest industries in the world!”
“There’s a high calibre of expertise, knowledge and passion in Air New Zealanders and you can learn a lot from the people around you here.”
“Air New Zealand is one of the only large corporates I know that is truly committed to innovation by adopting a reasonably high risk appetite of controlled experimentation with emerging technologies. This makes for a rewarding career for us digital employees as it means we are constantly pushing the frontiers of innovation for the industry and New Zealand market on the whole.”
“Air New Zealand’s business is incredibly diverse which means I get exposure to a wide spectrum of projects in the last few years of my digital career here.”
“Having a visionary in our CDO (Avi) was what first attracted me to Air New Zealand. Clear vision right from the top gives me the confidence to work in a way that I believe in, safe in the knowledge that everyone is aligned. Being part of our digital transformational journey makes this an incredibly exciting place to work.”
“The most enjoyable part of working for Air New Zealand is being part of a team that is empowered to do great things. There is a great balance of support structure and professional challenges to ensure we are constantly learning and growing.”
More happening every day
What to expect when you start
We’ve changed the way we work to become more agile, the way we think to become more design-led and the way we create inspiring experiences for our customers by becoming a product-driven organisation. But we’re not done yet – we know that to be a truly leading digital organisation, we need to continue pushing boundaries, solving problems and learning so we can do things better and faster.
Every person in Digital has a role to play – whether you’re a software engineer, product manager, UX designer, data analyst, information security analyst or digital strategist – come on our journey and play a part in helping Air New Zealand build digital as part of our DNA.View available jobs