Digital

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Our Digital Story

At Air New Zealand we know that our digital organisation is crucial to our success – it touches every part of a customer’s journey.  Every day, every Air New Zealander interacts with one of our products, apps or services, helping us stay connected to our customers and each other.

Back in 2015 we set about transforming our business and we’re now well on our way to achieving our goal of becoming one of the best digital airlines globally. A team of talented Digital leaders with diverse backgrounds and skills are committed to helping Air New Zealand achieve its big digital ambitions. Our leaders encourage a culture of curiosity, learning and problem solving, while providing clear direction and support.

Type of roles

User Experience (UX)

At Air New Zealand you’ll design digital experiences that connect and support millions of travellers each year. You’ll work on an iconic brand, at the bleeding edge of technology and help the airline shape the future – faster.

Product Management

The range and breadth of products at Air New Zealand is vast. Our Product Managers are the “voice of our customer” and are empowered to drive and deliver product vision and roadmaps. Together with UX and developer teams, you'll get our product plans off the page into real tangible products that deliver real value to our customers.

Software Engineering

Our Software Engineering team consists of developers, quality assurance, architects, systems and support analysts working in matrix product teams to build, maintain and enhance a wide variety of apps and systems. Many of these are publicly accessible, well known and widely used, and all contribute to the Air New Zealand’s unique brand.

Cloud Engineering

Air New Zealand is at the forefront of enterprise-scale adoption of cloud services in New Zealand. These cutting-edge tools and platforms are underpinning the digital transformation that will ensure Air New Zealand has a leading role in the digital revolution sweeping the airline and travel industry. 

Data & Analytics

Data, analytics and data science practitioners make us more competitive by empowering better decision making through analytics and insights. The team analyses data to build solutions and make recommendations that improve our business decisions and products. You’ll get to work with richness and size of data sets quite unique to our organisation,  and investment we're making in big data platform and machine learning capabilities.

Strategy and Transformation

The Strategy and Transformation team look at the big picture and accelerate transformation across Air New Zealand. The team promotes collaboration, offers expertise, and defines tools and best practice. The team is made up of roles in architecture, strategy, agile coaching, business performance, complex programmes and Change Management. 

Digital Marketing

The team is transforming how we engage on digital platforms, leveraging customer data to deliver personalised content and communications across owned and paid digital channels (including web, mobile, programmatic display advertising and search). We're investing big, to be at the forefront of digital marketing in New Zealand. You’ll define and implement high-impact marketing programmes which have a direct impact on our revenue and business performance.

Security

Cyber threats are a big risk to any organisation, and Air New Zealand is not immune. As a security expert, you’ll focus on detecting, protecting against and responding to cyber threats to both traditional information systems, but also to our aircrafts and airport.

What we look for

When we look at what makes our teams unique and why we love working with the people around us, these common traits come through amidst the diversity of skills, experience and personality that make up our digital organisation:

Curiosity

We are open-minded and we grow by learning.

Customer Focus

We research deeply to maximise customer value.

Adaptability 

We thrive in ambiguity and stay flexible and resilient.

Courage

We stay true to our values and beliefs and that takes honesty and conviction.

Relentless optimism

We focus on opportunities and never give up, even though staying the course can be hard at times.

Co-creators

We build great stuff together.

Diversity

We celebrate and encourage diversity, because we know that a team that celebrates its differences is greater than the sum of its parts.

Life at Air NZ Digital

More happening every day

air nz lounge barista station digital digital check in bags digital check in

What to expect when you start

We’ve changed the way we work to become more agile, the way we think to become more design-led and the way we create inspiring experiences for our customers by becoming a product-driven organisation. But we’re not done yet – we know that to be a truly leading digital organisation, we need to continue pushing boundaries, solving problems and learning so we can do things better and faster.

Every person in Digital has a role to play – whether you’re a software engineer, product manager, UX designer, data analyst, information security analyst or digital strategist – come on our journey and play a part in helping Air New Zealand build digital as part of our DNA.

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