Kia ora!
Every journey starts with a great experience. As the friendly face of Air New Zealand, you'll help create memorable moments for our customers while playing an important part in keeping our operation running safely and smoothly.
We're inviting Expressions of Interest from customer-focused people who would like to be considered for upcoming Fixed Term, Part Time Customer Service Agent opportunities at Invercargill Airport.
At Air New Zealand, we connect friends and whānau across Aotearoa and the world. As part of our airport whānau, you'll thrive in a dynamic and fast-paced environment where every day brings something new. Working together, you'll help deliver the warm, genuine service we're known for while ensuring every journey starts on the right foot.
About the role
As a Customer Service Agent, you'll create positive experiences for our customers while helping our operation run safely, efficiently and on time. You will:
- Welcome customers with friendly, genuine service from check in through to boarding.
- Support smooth departures by assisting with check in, boarding and arrivals
- Provide care and assistance for customers requiring additional support, including wheelchair services and unaccompanied minors.
- Respond confidently and professionally during flight disruptions, helping customers navigate changing travel plans.
- Guide customers through technology and airport processes, making travel simple and stress free.
- Maintain the highest standards of safety, security and operational excellence to support on time performance.
Shift Work Roster
This part-time role sees you working between 36 and 72 hours a fortnight. You will be rostered on shifts which rotate and change, depending on the business needs and flight schedule. We operate every day between the hours of 0500 and 2100. This includes working weekends, nights and on public holidays. You will need to be flexible to work across these different shift days and times.
What we're looking for
You'll enjoy working with people, communicate confidently, and remain calm under pressure in a fast-paced environment. Ideally, you'll also have:
- The legal right to work permanently in New Zealand as a New Zealand Citizen, New Zealand Permanent Resident or Australian Citizen.
- A New Zealand Restricted or Full Driver Licence and reliable transport
- Experience in a customer-facing role, ideally within a fast-paced environment.
- Confidence using computer systems and the ability to quickly learn new technology and processes.
- A professional, friendly approach and the ability to meet Air New Zealand's Uniform Standards.
Ready to express your interest?
If you're ready to be part of a team that's passionate about delivering exceptional customer experiences, we'd love to hear from you.
Submit your Expression of Interest, including your CV and cover letter, through our careers website to be considered for upcoming Fixed Term, Part Time opportunities at Invercargill Airport.
Applications close 21 July 2026
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
