Kia ora!
Are you fun, energetic, and passionate about delivering exceptional service? We are seeking Expressions of Interest for Passenger Assistants to join us on a Part-Time, 5-month Fixed Term basis in Christchurch.
As a Passenger Assistant, you’ll be the first point of contact for our customers, providing them with professional and compassionate support as well as delighting them with your Kiwi charm and ensuring a smooth journey from check-in to boarding.
What You’ll Be Doing:
- Meet, greet, and assist passengers at check in, departure, arrivals, and baggage hall to ensure customers with special requirements are met in a timely and friendly manner
- Assist and support passengers with reduced mobility which will include pushing wheelchairs and lifting luggage in accordance with USDOT requirements
- Resolve customer issues and complaints in an empathetic and professional manner
- Escort unaccompanied minors through various checkpoints with care and confidence
- This role upholds all relevant Airport standards and regulations so you will need to prioritise safety and security procedures at all times. Don’t worry, comprehensive training will be provided if successful!
What You’ll Need:
- NZ/AU Citizenship or NZ Permanent Residency (required at time of application)
- NZ Full or NZ Restricted Driver’s Licence (required at time of application) and reliable transport. We are unable to progress your application if you do not currently hold a NZ Full or NZ Restricted Driver's Licence
- This is a physically demanding role so you will need to be physically fit and capable of standing/walking for extended periods of time as well as capable of manual handling. You may be walking up to 8km per shift
- Previous experience in a customer-facing role. Having experience in a physically demanding role as well as customer-service is a bonus!
- A resilient, self-motivated attitude with strong prioritisation skills
- Great communication skills with a warm, engaging personality—and a big smile!
Roster & Hours:
The Airport is a 24/7 operation and we are looking for people who have the commitment and flexibility to work in this type of environment!
- The roster operates across Monday to Sunday including public holidays and we need your commitment to work the shifts as they are rostered
- The rosters are based on a 6 days on, 3 days off and will occur between the hours of 3:30am and 2:00am and range in length from 3 to 12 hours
- Our rosters are set fortnightly and work a minimum of 50 to 70 hours per fortnight. Overtime can be available additional to this but is not guaranteed
Why Join Us?
- Starting rate of $30.00 per hour
- Be part of a supportive, diverse, and professional team
- Gain valuable experience in a dynamic airport environment
- Learn from the best in the business
Ready to take off with us? Apply online now via our careers website and be part of something special! We will not be accepting email applications so please make sure to apply online if you would like to be considered.
Applications close Wednesday 1 July 2026.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
