Kia ora!
Are you ready to lead at the heart of Air New Zealand's operations, making a real impact on thousands of customers every day? As a Duty Manager at our Integrated Operations Centre (IOC) in Auckland, you'll play a pivotal role in ensuring seamless journeys, whether it's reuniting friends and whānau or connecting business travellers worldwide. This is a shift-rotating roster where you will be required to work early mornings, nights and weekends.
At Air New Zealand, we connect friends and whānau across Aotearoa and the globe. In our IOC team, you'll thrive in a fast-paced, dynamic environment where every decision shapes our operational success. Recently voted New Zealand’s most attractive employer, you'll join an airline renowned globally for innovation, outstanding customer service, and a strong commitment to operational excellence.
How you’ll make an impact:
- Lead and coordinate operational teams at the IOC to deliver seamless domestic and international flight schedules
- Collaborate closely with our Regional Operations Centre in Christchurch for effective and aligned schedule management and recovery strategies
- Drive operational performance with a sharp focus on safety, punctuality, and customer experience
- Manage disruptions efficiently, ensuring minimal customer and operational impacts
- Optimise resource allocation and cost management decisions, balancing customer needs with commercial realities
What we’re looking for:
- Significant airline operational experience, with a proven track record leading large, diverse teams
- Exceptional communication skills and ability to influence and coordinate across multiple organisational boundaries
- Commercially astute, with strong decision-making skills focused on operational excellence and cost-effective solutions
- Passionate about delivering exceptional customer service and committed to safety at all times
What we can offer you:
We want our people to live their best lives and access great benefits that support life beyond work, including:
- Discounted flights for you and your whānau, allowing you to explore the world
- FlexiLeave, giving you the opportunity to purchase up to four extra weeks of leave
- Access to low-cost healthcare through Koruhealth, covering GP visits, prescriptions, counselling, and more
- A supportive environment for your wellbeing, including a comprehensive Employee Assistance Programme and peer support networks
Your journey starts here
Join Air New Zealand and play a crucial role at the heart of our operations, impacting customers every day and shaping the future of air travel. If you're driven by challenge and inspired by innovation, we can't wait to meet you.
Applications close: 10th November 2025
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
