Kia ora!
The Airpoints programme continues to be New Zealand's largest and most valuable loyalty programme. We are focused on delivering a world of exceptional rewards and premium experiences to our members. We have strong ambition for the programme and now is your opportunity to be part of this significant growth for Airpoints.
We’re recruiting for a Loyalty Support Specialist (Sales Specialist) to join the team based in Auckland. Reporting to the Chapter Lead Loyalty Partners, this role supports our mission to build a world class loyalty and data driven business through managing and enhancing our Airpoints partner relationships.
Loyalty Account Support play a key part in enabling the success of the Airpoints Partner Coalition, supporting the Partner Manager team to deliver on building a world class loyalty coalition. In this role you will provide exceptional customer service and support to both internal and external stakeholders and seek to build efficiencies into our processes which contribute to the success of our Coalition.
The role you will play:
- Support the Partnership squads in implementing tactical marketing and communications plans for Airpoints partners to improve member engagement and satisfaction and profitably grow sales.
- Assist Airpoints Partners with day-to-day account support and issue resolution which helps them successfully leverage their programme involvement.
- Support Retail Partnership squad by utilizing existing reporting tools to extract insights and reporting that proves the value and ROI of the investment in Airpoints.
- Contribute to establishing and delivering on a strategic framework with Airpoints Partners that capitalises on the growth of the loyalty programme and building engagement with our mutual customer base.
- Assist in managing contracts with external suppliers to ensure cost efficiency and delivery of quality products and services.
- Contribute to identifying and implementing improvements that enhance the efficiency and performance of our Airpoints Partnerships.
- Support the development and maintenance of strong commercial relationships with internal and external stakeholders, to facilitate the delivery of business plans, products, and services.
Our ideal candidate:
- 1-2 years of experience in a B2B sales, customer service, or administration role and ideally have experience working with third-party accounts or partners
- You possess strong problem-solving skills and basic analytical abilities
- A general understanding of data-led digital marketing principles and demonstrate effective written and verbal communication skills is essential.
We're a fun and energetic commercially focused team that works collaboratively with the business and partners to improve the value and experience of customers by leveraging customer insights and the full range of direct and digital marketing channels. Make an impact on a large, complex and iconic business in a challenging role with a leading brand. Take flight and apply now!
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
