Kia ora!
The Airpoints programme is New Zealand's largest and most valuable loyalty programme, dedicated to turning members' dream experiences into reality. With ambitious growth plans, we are seeking a skilled eCommerce Specialist to join our Online Retail team, shaping the way members earn and redeem Airpoints Dollars through the development and optimisation of our eCommerce platform.
The ideal candidate will have a passion for eCommerce, ability to handle high volumes in a fast-paced environment, an excellent understanding of customer behaviour, and a proven track record of implementing successful strategies to enhance customer engagement and retention. Your role will work across many aspects of eCommerce to offer exciting rewards to our Airpoints members.
About the role:
- Develop and execute promotions, collaborating with suppliers to achieve optimal outcomes
- Use data and technology to recommend product selection and content design to maximise revenue
- Work with marketing, developers, and customer service teams to align initiatives
- Manage high-volume uploads of new products and content to the website
- Enhance online features and capabilities to improve customer experience and boost transactions
- Oversee internal and external partnerships to drive performance and launch effective campaigns
- Conduct analysis to identify business problems and opportunities
- Deliver presentations with insights and recommendations for campaigns, site capabilities, and reporting.
Our ideal candidate:
- You will be an experienced and driven eCommerce specialist with solid knowledge of eCommerce, and CMS systems
- A good command of digital analytics platforms to leverage data and customer insights to optimise digital conversion
- Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail
- Strong interpersonal and team player skills with an ability to confidently communicate at all levels of an organization both internally and externally
- Demonstrated commercial acumen and understanding of key levers to optimise online success.
- Ability to handle high volume processing tasks in a fast-paced environment.
This is an exciting opportunity for a customer-centric champion that enjoys working in a face paced and busy environment who'll bring fresh perspective and a can-do attitude to our team.
If you are looking to grow your ecommerce career with one of the most valuable Loyalty Programmes in New Zealand, apply today!
Please note this job closes on 28/04/2025. While we will deliver an outcome to every applicant, due to the large number of applications we will only organise conversations with shortlisted candidates.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
