Kia ora!
At Air New Zealand, we're on a mission to become the world's best airline retailer. Our Retail Enablement Tribe plays an important role in that journey; supporting sales systems, developing optimization tools and driving seamless booking experiences across all Air New Zealand storefronts. We’re responsible for publishing our fares, schedules and availability to customers and supporting the optimisation of our revenue management and accounting systems. If you're passionate about innovation and helping shape the future of airline retailing, we'd love to have you on board.
About the Role
We’re looking for a confident and proactive Senior Systems Analyst to support critical payment systems as a part of our Retail Enablement tribe. This full-time, permanent role is hands-on and varied; you’ll need to be calm under pressure, great at problem-solving and enjoy working across both cloud and on-prem environments in a fast-paced team.
Supporting critical payment systems: you’ll play a key role in supporting and improving key systems, including a newly implemented payment gateway used for both online and offline transactions. You’ll manage incidents, investigate problems and work closely with internal teams and vendors to keep things running smoothly.
Delivering cloud and API solutions: our systems are a mix of cloud-based and on-premises platforms, mainly supporting Java-based applications, APIs, Mule and other microservices. You’ll bring strong knowledge of cloud systems (preferably AWS) and API integrations.
Driving continuous improvements: you’ll contribute to the ongoing development and optimisation of systems, using data-driven insights and root-cause analysis to recommend improvements that lift system performance, reliability and user experience. You’ll also maintain system support documentation to ensure knowledge is up-to-date and easily accessible for the wider team.
On-call support: after your initial training, you'll join an 24x7 on-call roster covering critical incidents. You’ll receive an additional weekly allowance during your rostered on-call hours. On-call duties are rotated monthly so this will typically be for one week per month (subject to team resourcing).
What will you bring?
- A tertiary qualification in Computer Science, Information Systems or a related field.
- 5–10 years’ experience in complex systems support and analysis.
- Strong experience with cloud platforms (ideally AWS) and supporting API integrations.
- Previous experience supporting Java web applications, preferably in cloud environments. Experience with Splunk would be advantageous.
- Payments system experience would be a bonus.
- Knowledge of ServiceNow, Azure DevOps (ADO), Snowflake, SQL query, Mule would be a plus.
- Confident communication skills and the ability to influence and coordinate with senior stakeholders.
- A calm, solutions-focused approach, you’re someone who can manage the pressure when incidents arise.
We plan to move quickly on this one and will review applications as they come in. If it sounds like the right fit, apply now! Applications will close on 11:59pm 27/06/2025.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
