Senior Systems Analyst

Kia ora!

Air New Zealand is on an accelerated journey to become the world’s most Digital Airline and create a team that is the envy of airlines around the world.  At Air New Zealand, we are building back better as we connect friends and whānau all over Aotearoa to each other and reconnect Kiwi's to the World. To help accelerate creating these connections, we are doing things a little differently by reaping the benefits of operating in an Agile way, we call this Full Potential. We believe our new ways of working will help us deliver the best flying experience on Earth for our customers, make Air New Zealand the best place to work for our employees, and enable us to adapt to uncertainty and make decisions faster.

Our Airline Operations Chapter is looking for a Senior System Analyst who has a good technical focus and is able to understand different platforms and the integration aspects used across a number of operational facing systems.

This role will be reporting to the Chapter Lead of Systems Analysts supporting and responsible for the analysis, documentation, maintenance, troubleshooting, and monitoring the integration of various operational, safety and mission critical business applications.

To be successful in this position, you will need to demonstrate your technical analytical skillsets which include technologies such as Cloud components e.g AWS, Azure as well as other integration platforms, a 'can do' attitude for investigating and troubleshooting user and system issues.

Primary responsibilities of a Senior System Analyst:  

• Supporting Airline Operations safety and mission critical applications, integrations, investigating issues and providing on-call rostered support 24x7 (Airport Campus based)
• Analyse complex applications and systems and recommend changes that address business issues and facilitate improvements in system efficiency, functionality, cost efficiency and performance. 
• Provides leadership, and performs a variety of complex analysis, technical direction, and coordination. Act as a subject matter expert and provide technical knowledge and expertise to the business to ensure all technical solutions fulfil business objective and issues can be resolved
• Responsible for the successful resolution of application issues/bugs, and the ability to quickly adapt, understand, explain, and plan complex, multi-departmental projects from both the high and detailed task level
• Reviewing requirements and deriving technical solutions
• Design and develop functional specification design and business cases to ensure business requirements are understood and systems meet current and future requirements.
• Interact closely with a wide range of Product, development and testing teams
• Manage and monitor system maintenance and make recommendations for improvements to ensure system performance is optimal

The successful candidate will: 

• 5+ years of experience in engineering or analytical roles supporting production systems in highly available, scalable environments.
• 3+ years of hands-on experience with system integration platforms and modern CI/CD pipelines.
• Proven track record in managing large-scale distributed systems, microservices-based architectures, and serverless applications.
• Ability to diagnose complex infrastructure and application issues using logs, traces, and metrics. Applies structured troubleshooting methodologies under pressure.
• Have experience of Cloud - Azure, AWS (including services like EC2, Lambda, S3, CloudWatch, etc), and Other Platforms - Splunk, Linux, APIs, Mule, Kafka
• Have experience in building dashboards and alerts using tools like Splunk, Cloudwatch, Prometheus, or Grafana.
• Demonstrate self-initiative, the ability to work without direct supervision, under pressure and a thirst for knowledge.
• Airline experience is advantageous

Why should you join us?

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors; it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health, and mental health needs, and/or are neurodiverse to apply for our roles.

As a Senior Systems Analyst, you will be presented with opportunities to work with experienced technical experts and business subject matter experts as part of cross-functional squads from across Air New Zealand, as well as collaborate alongside application vendors. You will be exposed to a variety of tools and technologies at a time where you can contribute towards our ambition to be the best flying experience on earth.

We welcome people with fresh ideas, a broad set of attributes, technical skills who are ready to take on some of technology's greatest challenges and want to make an impact on our customers from around the world. This role will see you working at the heart of our Airline Operations.

If you have access needs and encounter any accessibility barriers to our standard recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."

Applications close Monday 13/07/2025

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."