Service Desk Analyst
This job has now closed.
Kia ora!
At Air New Zealand, we're accelerating our digital transformation journey with a bold vision to embed digital excellence within our organisation.
As a Service Desk Analyst, you’ll be the first point of contact for digital support at Air New Zealand, helping to keep our airline operations running smoothly. You’ll provide technical assistance to employees across the business, resolving digital issues and escalating when needed.
Our Service Desk operates 24/7, so you’ll be working on a rotating shift roster, including nights, weekends, and public holidays. If you enjoy variety, teamwork, and problem-solving, this is a fantastic opportunity to develop your IT career in a dynamic and supportive environment.
What You Will Bring to This Role
- A problem-solving mindset – you thrive on diagnosing and resolving technical issues, ensuring a great customer experience.
- A deep understanding of IT support environments – previous experience in a service desk, helpdesk, or IT support role will be highly beneficial.
- Excellent customer service skills – the ability to communicate clearly, professionally, and effectively with all levels of the organisation.
- Strong troubleshooting and analytical abilities – a methodical approach to identifying, diagnosing, and resolving IT incidents.
- Resilience in a fast-paced, 24/7 operational environment – you can manage multiple tasks, prioritise effectively, and perform under pressure.
- A collaborative approach – building strong relationships across digital teams to provide seamless IT support.
- A proactive attitude towards continuous improvement – identifying trends, recommending process enhancements, and contributing to knowledge sharing.
- Familiarity with IT service management frameworks – ITIL processes and experience with ticketing systems (e.g. ServiceNow) would be a plus.
What Can We Offer You
At Air New Zealand, you will be at the forefront of our digital journey, working in an exciting and dynamic environment where you can make a significant impact. We offer opportunities for growth and development, and the chance to help shape the future of one of the world’s leading airlines. Join us in driving Full Potential and be part of a world-class team leading the charge in digital transformation.
So, what are you waiting for? Take flight and apply today!
- Digital, Digital Services
Location
Auckland, NZ
Closing Date
01/03/2025
- Permanent Full time
Enjoy what you do
Salary
Location
Auckland, NZ
Expertise (Job tiles and Details)
Digital, Digital Services
Type of Employment
Permanent Full time
Locations
Auckland
Description
Air New Zealand's strategy is to build our digital DNA and create a leading digital organisation in Australasia and one of the best digital airlines globally. The Service Management Chapter is loo
Reference
5b6c2e42-445d-45d3-bae8-50966c73e82c
Closing date:
01/01/0001

Author
Gracie Wang
Author
Gracie WangSalary
Location
Auckland, NZ
Expertise (Job tiles and Details)
Digital, Applications & Software Development
Type of Employment
Permanent Full time
Locations
Auckland
Description
Kia ora!At Air New Zealand, our Digital team is dedicated to realizing the company's full potential through initiatives such as transitioning to modernized microservices and cloud infrastructure. We h
Reference
c860dc04-cfa5-4d8c-b577-bc23911097b4
Closing date:
01/01/0001

Author
David Mitchell
Author
David MitchellSalary
Location
Auckland, NZ
Expertise (Job tiles and Details)
Digital, Applications & Software Development
Type of Employment
Permanent Full time
Locations
Auckland
Description
Kia ora!At Air New Zealand, we are passionate about delivering exceptional customer experiences and embracing innovation. As a leader in the airline industry, we are continuously evolving and looking
Reference
35821ea9-0789-42ee-a313-afd57ae92af1
Closing date:
01/01/0001

Author
David Mitchell
Author
David Mitchell