Kia ora!
We have an incredibly exciting opportunity for a dynamic Account Manager with strategic thinking to join our high performing sales team. This role will entail managing a portfolio of Government & Corporate customers ensuring high satisfaction levels and mutually beneficial outcomes.
This role is based in Wellington although may require nationwide travel.
Our ideal candidate:
- A proven sales professional that will make a difference every step of the way and have demonstrated Account Management skills
- A good listener, capable of uncovering client needs coupled with influencing skills to drive and present compelling travel solutions
- Have a key focus on account retention, sales optimisation, and high customer satisfaction
- Have outstanding commercial acumen and market knowledge, to establish and retain strong working relationships with mutually beneficial outcomes
- As a trusted advisor your relationship management skills will enable you to provide tailored advice on how our customers can optimise their travel budgets
- You will be naturally interested in the latest and developing trends in technology and how data & analytics can be applied to our ever-evolving industry
- Known for your personable and engaging style, you'll effectively manage the needs of internal and external stakeholders, thinking critically and communicating concisely to achieve business objectives.
Responsibilities:
- Customer Portfolio Management: Manage a portfolio of assigned customers ensuring high levels of customer satisfaction
- Business Retention: Retain existing business within the assigned portfolio
- Market Share and Revenue Growth: Maximize market share opportunities, revenue generation, profitability, and growth targets.
Key Outputs:
- Manage and further develop an account portfolio to grow business opportunities and achieve agreed revenue, market share and targets
- Establish and maintain strong relationships with account portfolio from operators through to senior managers to ensure opportunities are leveraged and targets reached
- Execute strategic business plans with customers to gain long-term commitments to Tandem Travel and AirNZ
- Build annual, quarterly and monthly joint business plans, actions and call cycle to generate revenue opportunities and meet targets
- Review and analyse account performance through effective use of corporate management information systems and initiate corrective actions as necessary
- Proactively provide quality service to our key customers and identify business opportunities for improvement and increased revenue
- Identify new growth account opportunities and implement account plans with the aim of further developing the portfolio
- Lead and implement account training plans within assigned territories to ensure up to date information is provided to enhance satisfaction levels.
Work Experience:
- Significant sales experience in a complex environment
- Have previous TMC experience.
Education:
- University degree in relevant discipline and/or equivalent industry experience.
Skills:
- Strong results orientation with a track record of achieving superior sales results.
- Proven commercial and business development professional skills.
- Need Satisfaction Selling and negotiation skills.
If you are interested in joining a team with established experience in strategic account management and are looking for a new role within a collaborative environment, this position may be suitable for you. Applications close Monday 22nd September.
If we find our ideal candidate/s ahead of the close date, we may close the role early.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
