Cargo Operations Performance and Standards Manager - Sydney

Kia ora! 

Air New Zealand’s cargo services connect critical goods, businesses, and communities across the globe. As the Cargo Operations Performance and Standards Manager for Australia, your expertise will ensure excellence in cargo operations, compliance, and customer satisfaction, directly shaping the reliability and reputation of our services throughout the region. 

Based in Sydney, and part of our dedicated Cargo team, you'll be a pivotal link ensuring seamless cargo transitions at multiple ports, working collaboratively with regional and global teams. At Air New Zealand, we pride ourselves on operational excellence and exceptional standards, recently voted New Zealand’s most attractive employer. Here’s your chance to join a company known globally for innovation, service excellence, and a supportive culture. 

How you’ll make an impact 

• Manage GHA partnerships, ensuring SLA’s and operational targets are consistently met, driving customer satisfaction and regulatory compliance. 
• Oversee and enhance the effectiveness of the ULD network through strategic management across multiple service providers, with a heavy focus on adopting new digital ways of working. 
• Ensure rigorous compliance by leading audit reviews, reporting, and proactive resolution of compliance-related issues. 
• Act as the key escalation point for operational challenges, vendor issues, and customer concerns, resolving matters swiftly and effectively. 
• Provide expert interpretation and advisory support on regulatory requirements impacting cargo operations. 
• Partner closely with Air New Zealand’s ramp teams, ensuring efficient and seamless cargo transitions between aircraft and Cargo Terminal Operations. 

Ideally you will have 

• Significant senior-level experience (15+ years) managing multiple complex international airport operations. 
• Proven experience in Cargo Terminal Operations or Airline Standards would be highly advantageous. 
• A university degree in business or another relevant operational discipline. 
• Exceptional relationship-building skills and the ability to manage complex operational and compliance challenges effectively. 

If you bring most of this experience, along with transferable skills and the drive to grow, we’d love to hear from you. 

Ready for take-off? 

Join us at Air New Zealand, where your leadership will directly influence our global cargo operations and help maintain our world-class reputation. If you're ready to make a tangible impact and shape the future of cargo logistics, apply today! 

Applications close 25 November 2025. 

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."