Contact Centre Consultant - Tier Status and Airpoints Partners Support

Kia ora!

We're looking for a new team member to join a specialised team of Subject Matter Experts (SMEs) focused on our Airpoints loyalty programme—specifically around tiers, benefits, and what these mean for our most loyal customers.

About the role:

In this role, you’ll develop a deep understanding of the inner workings of our loyalty platforms. You’ll be responsible for identifying, troubleshooting, and resolving technical/digital issues related to individual member enquiries and our wider loyalty squads.

Key Skills:

• Provide technical support to internal teams (Contact Centre, Loyalty, Corporate) and maintain relationships with external stakeholders (banking and retail partners)
• Strong verbal and written communication skills are essential. Be organised, self-motivated, and capable of prioritising time-sensitive tasks
• Conduct internal training and raise programme awareness. Stay updated with product updates and industry changes
• Detail-oriented, committed to continuous improvement, and passionate about enhancing the Airpoints program for members.

This is a permanent, full-time position. While experience in the airline or travel industry is advantageous, it is not necessary. We are looking for candidates with strong technical and digital skills, as well as proficiency in data handling

If this sounds like the opportunity for you, apply today with your most recent CV. Applications will close Sunday 25th May!

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."