Customer Service Agent

Kia ora!

We are looking for Holiday Hosts to join our team here at Napier Airport for the upcoming school holidays and summer season. Our Holiday Hosts are the first point of contact with our customers. As such, you'll need to be prepared to connect with and delight people by demonstrating the Kiwi charm and capability that we are admired for around the world. You will aid and provide expertise to ensure the travel experience is smooth and seamless from check in through to boarding.

What will you be doing?

You will provide support with looking after our high volume of unaccompanied minors travelling, which will see you escorting our young travellers to and from their various check points. You will also be required to assist with pushing wheelchairs and lifting bags at any given time! Safety and Security are top priorities, and you'll have comprehensive training & support to ensure you, your colleagues, and customers are safe in this fast-paced environment.

You'll need:

• Eligibility to work in New Zealand (NZ Citizen or Permanent Resident)
• A NZ Restricted or Full Licence and reliable transport to get yourself to work
• To be physically fit, able to walk up to 8km each day
• Experience in a customer-facing role
• Resilience, self-motivation, and good prioritisation skills
• A fun and engaging attitude, plus a big smile!

Casual Roster:

We operate on an as-and-when-needed basis across Monday to Sunday, including public holidays. Shifts can range from a 5:00am start to a 10:00pm finish and vary in length from a minimum of 4 hours to a maximum of 10 hours. We appreciate your flexibility and commitment to being available as required.

Why join our team?

Our Airports team is supportive, diverse, and professional. You will get the opportunity to gain skills and experience in a complex but highly rewarding environment. Development and promotion are encouraged – you will be working and learning from the best in the business.

If you are interested in learning more about this great opportunity, please submit your application online via our Careers Site by 13th April 2025.

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."