Kia ora!
Are you fun, energetic, and passionate about delivering exceptional service? We’re excited to open our Expressions of Interest for our newly created permanent, part-time Customer Assistant positions where you will join our Auckland Airports team.
As a Customer Assistant, you’ll be the first point of contact for our customers, providing them with professional and compassionate support as well as delighting them with your Kiwi charm and ensuring a smooth journey from check-in to boarding.
What You’ll Be Doing:
- Meet, greet, and assist passengers at check in, departure, arrivals, and baggage hall to ensure customers with special requirements are met in a timely and friendly manner
- Assist and support passengers with reduced mobility which will include pushing wheelchairs and lifting luggage in accordance with USDOT requirements
- Resolve customer issues and complaints in an empathetic and professional manner
- Escort unaccompanied minors through various checkpoints with care and confidence
- This role upholds all relevant Airport standards and regulations so you will need to prioritise safety and security procedures at all times. Don’t worry, comprehensive training will be provided if successful!
What You’ll Need:
- NZ/AU Citizenship or NZ Permanent Residency (required at time of application)
- A minimum of a NZ Restricted or Full Driver’s Licence (required at time of application) and reliable transport
- This is a physically demanding role so you will need to be physically fit and capable of standing/walking for extended periods of time as well as capable of manual handling
- Previous experience in a customer-facing role. Relevant airline operations experience is a bonus!
- A resilient, self-motivated attitude with strong prioritisation skills
- Great communication skills with a warm, engaging personality—and a big smile!
Roster & Hours:
- The airport operates 24/7, so you’ll work rotating shifts across weekdays, weekends, and public holidays. Shifts range from 3 to 10 hours, with rosters set fortnightly. You must be available to work up to 6-days in a row with shifts starting as early as 4:00 AM and finishing as late as 2:00 AM
- This is a part-time position where we will be offering either Tier 1 or Tier 2 hours depending on business requirements at the time
- Tier 1: 30–50 hours per fortnight
- Tier 2: 50–70 hours per fortnight
Why Join Us?
- Starting rate of $28.00 per hour
- Access to staff travel benefits—enjoy discounted flights, accommodation, and attractions with friends and whānau
- Be part of a supportive, diverse, and professional team
- Gain valuable experience in a dynamic airport environment
- Opportunities for development and promotion—learn from the best in the business
Ready to take off with us? Apply online now via our careers website and be part of something special! We will not be accepting email applications so please make sure to apply online if you would like to be considered.
Applications close Thursday 25th September 2025.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
