We are seeking fun, energetic and passionate people to join our Auckland Airports team and we are now excited to open our Expression of interest for our permanent, part time Customer Service Agents to start from March 2025!
As part of the Air New Zealand family you will be committed to providing a world class customer experience. Bringing empathy, fun, passion and leadership to your role every day you come to work.
Every customer has a different story, a different personality and a different culture so you'll always be learning something new. You'll be part of a wonderful team of dedicated and professional people who take pride in representing Air New Zealand. It's a 24/7, busy and pressurised environment, one which demands a love of travel, people and a high level of resilience.
What will you be doing?
As the first point of contact in a fast past environment that is ever changing, we expect you to delight our customers by demonstrating the Kiwi charm and capability that we're admired for around the world. With kiosks in our check-in areas you will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from Check in through to boarding. You will also provide support with looking after our high volume of unaccompanied minors traveling which will see you escorting our young travellers to and from their various check points. Ensuring a safe and fun journey along the way.
This is your opportunity to make a difference! Ideal candidates will demonstrate the wow factor and show a true passion for service quality. You also need to be fit! Our team can walk up to 8km in one shift around the airport. You will also be required to assist with pushing wheelchairs and lifting bags at any given time! Safety and Security are top priority and you'll have comprehensive training & support to ensure you, your colleagues and customers are safe in this fast paced environment.
You'll need:
- Eligibility to work permanently in New Zealand (NZ/AU citizen or NZ permanent resident) at time of application.
- Must have NZ Full Licence (at time of application) as well as reliable transport to get yourself to work
- At least 2 years' experience in a customer facing role
- Technically savvy with the ability to pick up and troubleshoot technical systems and accurate typing skills
- Fully available for rotating rostered shift work (as detailed below)
- Fun and engaging attitude and a great smile!
- Resilient, organised, and able to prioritize effectively
- Being Bilingual is not essential but beneficial - we are seeking French and Mandarin speakers to support our customer airlines!
Rostered Shifts:
Change is a constant in this role and we are looking for people who have the commitment and flexibility to work in this type of environment.
The Airport operates 24 hours 7 days, and you are required to work rostered shifts which rotate and change. Rotating shifts are rostered across Monday to Sunday, including public holidays. Shifts can range from 3 hours to 10 hours. Our rosters are set fortnightly and part time CSA's work a minimum of 50 hours per fortnight to 70 hours per fortnight. Overtime can be available additional to this but is not guaranteed. You must be able to commit to a 6 days on, 3 days off roster pattern. The shifts can range from a 4.00am start to a 2.00am finish.
Why join our team?
- Highly competitive pay rate of $31.10 per hour, carpark and 5 weeks' annual leave
- Our staff travel opens up a world of discounted travel, accommodation and attractions to enjoy with family and friends
- Our Airports team are supportive, diverse and professional. You will get the opportunity to gain skills and experience in a complex but highly rewarding environment. Development and promotion is encouraged - you will be working and learning from the best in the business
If you're looking for a new opportunity in 2025 and interested in learning more about us, please submit your application online via our Careers Site. Please note we will not be accepting email applications.
*We will be closed down over the Christmas/New Year period so please expect a delay in response during this time*
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
