ID Card Office Coordinator (Fixed Term Contract)

Kia ora!

We are looking for a meticulous and organised ID Card Office Coordinator to oversee the ID card allocation process on a Fixed Term Contract which will conclude on 27th June 2025. You will be the front-line person for all queries related to Air New Zealand Identity, AVSEC and Retiree cards from employees. You will ensure all ID card requests are processed accurately and promptly, while maintaining confidentiality and compliance with company policies and regulations.

Key Responsibilities:

• Coordinate the daily operations of the ID card office, including processing ID card requests, retiree and renewals
• Checking and verifying AVSEC application forms
• Ability to collaborate with Vetting and Onboarding, Crew and Pilot Administration teams to ensure Operation intakes have ID cards available on time
• Liaise with Properties with any building access issues
• Provide excellent customer service, addressing any issues or concerns related to ID cards in a professional and efficient manner
• Have a continuous focus on improving how we can enhance our service.

Skills:

• Proven experience in customer service, office coordination, administrative support, or a similar role
• Strong organisational and time-management skills, with the ability to prioritise tasks effectively
• Excellent communication skills, both written and verbal
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office, Workday, Cardax and ServiceNow
• Attention to detail and accuracy in processing information
• Ability to work independently and as part of a team in a fast-paced environment.

This is a Part-Time role, requiring 4 days of work per week, with 5-hour shifts each day. The core office days are Monday, Wednesday, and Friday. 

If you believe your skills and aptitudes align with our requirements, we encourage you to submit your application.

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."