Integrated Operations Centre (IOC) - Crew & Operations Control Training Specialist

Kia ora!

At Air New Zealand, we connect friends and whānau across Aotearoa and the world. As part of our whānau, you’ll thrive in a dynamic environment, focused on doing the basics brilliantly to deliver an experience that makes every journey special.

Are you passionate about building capability and driving operational excellence through training development? Join us in a pivotal role where you’ll help shape the future of Airline Operations by leading the development of training material and Standard Operating Procedure frameworks that enable our people to confidently operate in an ever-changing environment.

How you’ll make an impact

This is a permanent, full-time opportunity, based at our Airport Campus Offices, near Auckland Airport. As the IOC Crew and Operations Control Training Specialist, you’ll lead the design and developement of training and competency programmes for our Jet Operations and Crew Control teams. You’ll ensure our people are equipped with the right skills, knowledge and confidence to manage complex systems and respond to disruption with agility.

In this role, you’ll

• Define and implement competency standards and individual training plans, including recurrency requirements
• Develop engaging, effective training and assessment services aligned with operational needs and regulatory standards
• Collaborate with Regional Operations Centre, Flight Planning and Load Control teams to ensure consistency across Airline Operations training material and operating procedures
• Maintain accurate training documentation and records to ensure compliance and traceability
• Continuously improve training content in response to system and process changes
• Support the development and rollout of SOPs and process controls, ensuring training needs are embedded in change initiatives
• Monitor training effectiveness and recommend improvements to enhance quality and cost-efficiency

What you’ll bring

You’ll be a confident training professional with a strong understanding of operational environments and a passion for capability development. This role will suit you if you are:

• Experienced in developing adult training and competency systems in operational or airline settings
• Skilled in developing and implementing training strategies that align with business goals
• Familiar with human factors and network operations control (desirable)
• Comfortable working with systems such as SAP, Visio, Promapp, Power BI or similar tools
• A strong communicator and collaborator, able to influence across teams and drive performance
• Knowledgeable in process improvement, change management and regulatory compliance

How we look after our whānau

At Air New Zealand, we know great people make all the difference. In return we offer:

• Great travel benefits for you and your whānau
• A supportive, inclusive culture where your ideas are valued
• Opportunities to grow your career across the airline
• A role where you can make a real impact on operational excellence

If you’re ready to lead training that empowers our people and strengthens our operation, we’d love to hear from you, please submit an online application. Applications close on the 12th August 2025.