Kia ora!
Help keep one of New Zealand’s most loved loyalty programmes running smoothly. In this role, you will be the engine behind strong retail partnerships, supporting seamless delivery, trusted relationships and great outcomes for millions of Airpoints members.
As Loyalty Sales Support within our Airpoints Retail Partnerships team, you’ll sit at the heart of a high performing squad that connects Air New Zealand with some of the country’s most recognisable retail brands. This role exists to make things work brilliantly behind the scenes, enabling Partner Managers to focus on growth while you ensure our partners receive outstanding, reliable support.
With a strong reputation for culture, service, and innovation, Air New Zealand is consistently ranked as one of New Zealand’s most attractive employers. Behind the scenes, our corporate teams are shaping strategy, driving performance and supporting a thriving, future fit business.
How you’ll make an impact:
- Support retail partners with day to day account, operational, and programme queries, helping resolve issues quickly and confidently
- Coordinate marketing approvals, partner activations and campaign delivery to ensure smooth and timely execution
- Manage reporting, audits, invoicing support and accurate CRM records to keep partnerships running seamlessly
- Assist with partner onboarding, systems setup and contact centre readiness to set new partners up for success
- Work closely with Partner Managers and internal teams to improve processes and lift partner experience outcomes
- Contribute to continuous improvement by identifying smarter, more efficient ways of working.
What you’ll bring:
- Experience in account support, customer service, or operational roles, ideally in a fast paced environment
- Strong organisational skills with a high level of attention to detail
- Confidence working across multiple systems and engaging with a range of stakeholders
- A proactive, solutions focused mindset, you enjoy fixing problems and improving how things work
- Clear communication skills and a genuine interest in partnerships and loyalty
If you bring most of this experience, along with transferable skills and the drive to grow, we’d love to hear from you.
What we can offer you:
We want our people to live their best lives and access great benefits that support their lives outside work.
- Discounted flights for you and your whānau, so you can explore Aotearoa and the world
- FlexiLeave options that let you purchase up to four extra weeks of leave each year
- A strong learning culture with development opportunities that support your next step, not just your current role
- Access to a wide range of staff discounts, from hotels and activities to retail and wellbeing offers.
Sounds like you? Apply today!
If you enjoy variety, love supporting others to succeed and want to build a career in partnerships and loyalty with an iconic Kiwi brand, this is your opportunity to take flight with Air New Zealand.
Applications close 10 February 2026
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
