As a Senior Systems Analyst at Air New Zealand, you’ll play a pivotal role in supporting and enhancing the digital systems that power our Cargo operation. Acting as a subject matter expert, you will ensure the stability and continuity of our Cargo business applications while driving system improvements that make a real difference to our customers and frontline users.
Your experience in digital systems within the logistics or airline industry, combined with your strong analytical skills, will position you to deliver innovative solutions and enable operational excellence. As a senior team member, you’ll also provide mentorship, lead by example, and champion continuous improvement across our systems and processes.
What You’ll Do
- Provide day-to-day support and maintenance of critical Cargo business systems
- Configure, upgrade, and implement system enhancements
- Identify and deliver opportunities to improve efficiency and reduce downtime risks
- Maintain clear and accurate system documentation
- Support the introduction and adoption of new digital solutions
- Mentor peers and contribute to team capability growth
- Facilitate meetings and workshops to gather insights and align stakeholders
- Build and maintain strong relationships with business partners, stakeholders, and vendors
What You’ll Bring
- Proven experience supporting cloud-based systems in a medium to large organisation
- Solid understanding of SaaS platforms, system integrations, and service management practices
- Strong ability to diagnose, troubleshoot, and resolve complex technical issues
- Demonstrated experience in stakeholder management and collaborative engagement
- Skilled in facilitating meetings and workshops to drive outcomes
- Experience working within Agile environments and applying QA principles
- Exceptional communication skills with a customer-first mindset
- Initiative, independence, and a proactive “can-do” approach
- A passion for continuous improvement and delivering value through technology
- Ideally experience in Logistics or Cargo industry
Why Join Us?
Air New Zealand is leading the digital transformation of Cargo across both domestic and international markets. In this role, you’ll collaborate with experienced professionals in cross-functional teams, harnessing the latest technologies to deliver innovative cargo solutions and outstanding customer experiences.
We’re looking for forward-thinking people who thrive on solving complex challenges in a fast-moving environment. If you’re ready to make an impact and help shape the future of air travel, we invite you to take flight with us.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
