Kia ora!
At Air New Zealand, we’re constantly evolving, embracing innovation and pushing boundaries to create extraordinary experiences for our customers and employees whilst ensuring excellence in operational integrity and safety. As we continue to grow and transform, we're seeking individuals who are passionate about making a difference and playing a key role in our journey.
Role Overview
As a Senior Systems Analyst, you will provide technical analysis and support for business applications within the Operational Integrity & Safety (OI&S) portfolio. Acting as a subject matter expert, you'll ensure system stability, support critical safety and integrity applications, and lead enhancements to drive continuous improvement.
As a senior member of the team you will have a keen focus on leading by example, mentoring and coaching our Systems Analysts, facilitating meetings/workshops and maintaining strong stakeholder relationships.
What you'll do
- Day to day support and maintenance of systems
- Implementation and delivery of system enhancements
- Driving system efficiencies and reducing risk of failure and/or downtime
- Ongoing development to improve system availability and performance
- Implement and support system integrations
- Maintaining system support documentation
- Analysis, mapping and documentation of business processes
- Supporting the implementation of new Digital solutions
- Peer mentoring and leadership
- Meeting & workshop facilitation
- Building and maintaining strong stakeholder and vendor relationships
What you'll bring to the role
- Proven experience supporting both hosted and on-premises systems in a medium to large size organisation
- Good understanding of SaaS technology and principles
- Ability to diagnose and solve complex technical issues
- Proven experience with system integrations
- Good understanding of identity/access management solutions e.g. Single Sign On (SSO)
- Proven experience in establishing and effectively maintaining collaborative stakeholder relationships
- Experience with meeting and workshop facilitation
- Experience working in an Agile environment
- Exceptional communication with strong customer service skills
- Good initiative and the ability to work without direct supervision
- Strong understanding of Service Management practices
- Good understanding of QA principles
- A 'can do' attitude
Why should you join us?
As demand for travel soars, Air New Zealand is leading the transformation of both domestic and international travel. In this role, you'll work with experienced business experts on cross-functional teams, using cutting-edge technologies to help us provide the best flying experience on Earth.
We’re looking for people with fresh ideas and technical skills to tackle complex challenges. If this sounds like you, take flight and apply today!
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
