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Airline customer service Daisy

Proud to be New Zealand’s national carrier

Air New Zealand is a global airline with a uniquely Kiwi approach to doing business. As a passionate ambassador for New Zealand, we love sharing our hospitality with people from around the world.

Airline customer service Daisy
air nz hello welcome

"He aha te mea nui o tea o? What is the most important thing in the world? He tangata, he tangata, he tangata. It is the people, it is the people, it is the people."

Connecting people to the world

Air New Zealand operates more than 3,000 flights every week. We connect people to destinations in New Zealand and in Australia, the Pacific Islands, China, Japan, Hong Kong, Vietnam, Bali, Singapore, Canada, USA, South America and the United Kingdom.

Greeting people with a friendly Kia ora, making time for a chat, going above and beyond to make every journey a great experience from start to finish – that’s the Air New Zealand difference.

Our people look after the needs of more than 15 million customers every year.

Leading the way

At Air New Zealand we’re never satisfied with the status quo. If there’s a way to do something better, faster or more efficiently, you can bet our people are working on it. Our inspiring leadership team and strong corporate values guide us to keep creating innovative solutions and deliver world-leading customer service that consistently sets the benchmark in the industry.

We’ve been named New Zealand's most reputable organisation, and that reputation extends far and wide around the world. Whether our people are on the ground, in the air or behind the scenes, everyone who works here is part of our success and valued for the contribution they make to our business.

Working towards sustainability

Our aim is to become one of the world's most sustainable airlines. Under our sustainability framework, we have a number of initiatives that are helping us to supercharge New Zealand's success; socially, environmentally and economically.

The Air New Zealand difference

  • Inspiring leadership
  • Kiwi can-do customer service
  • Innovative approach
  • Powerful brand
  • Strong corporate values
  • Passionate ambassador for New Zealand

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