Types of roles
We have three divisions that make up our Cargo team. National handles cargo around New Zealand, International deals with cargo moving in and out of New Zealand and Ground Handling moves airline cargo through and between airports.
There are a wide range opportunities available in these divisions whether you want to work in Import, Export, National Operations, Cargo Handling, Safety and Standards through to Customer Service, Sales or Commercial. Our 300 strong team is hard-working, friendly and love what they do – some of them have been with us for over 40 years.
The Cargo Sales team’s role is to generate income and profit from the “bellies” of Air New Zealand aircraft, where we carry our imported and exported goods. A highly professional team, we work closely with our customers to understand their needs and create tailored strategies to help them grow.
We also help to import goods such as online shopping. Once the goods arrive in New Zealand we distribute them through our 21 domestic airports.
The Cargo Operations team works alongside the Sales team by coordinating our customers’ cargo on and off every aircraft and taking care of the cargo while it’s on the ground. Our team is made up of Operations Controllers, Crew Controllers, Load Controllers, Flight Planning, Operations Planning, Charters and Crew Resourcing.
Cargo Operations is a 24/7 business that runs 365 days a year. We handle the majority of New Zealand's air freighted imports and exports on behalf on Air New Zealand and several customer airlines.
Considered the backbone of the cargo business, our team operates with military precision – managing and co-ordinating jet schedules, making adjustments for unplanned schedules, making sure cargo is correctly presented and safely loaded so that it reaches its destination on time.
The Cargo Commercial Team supports our Sales and Operations business. By building relationships with partner airlines and 15 land-based operators, we have opened up 120 new destinations to our Kiwi exporters and importers so that New Zealand can now sell to and import product from almost any point of the globe.
The Commercial team covers a broad range of expertise from Revenue Management, Systems Support and Project Management to Customer Services.
There are fantastic career opportunities in this area of our business whether you’re interested in customer service, economics, product management, system design, contract management or relationship management.
Cargo Safety and Standards
The Cargo Standards and Safety team develop and implement world-class standards and safety systems and provide specialist advice and services for our Sales and Operations teams globally. Team members develop a variety of skills including reviewing and developing procedures, auditing, investigations, regulatory and standard operating procedure training. Because this is an ever-evolving area with constant changes in business and regulatory requirements, there are plenty of opportunities to learn new skills and progress your career.
Qualifications & experience
- University graduate in a business, finance or commerce discipline or on the job experience
- Extensive Sales experience
Cargo Operations – Management Roles
- University qualification in a business/logistics discipline or equivalent relevant experience
- Qualifications in specialist areas of cargo handling
Cargo Operations – Warehouse Agent / Airline Clerk
- Qualifications or experience in operations, logistics, aviation or cargo
- University graduate in a business, finance or commerce discipline
- Experience in project management methodologies
- LEAN, Six Sigma or Continuous Improvement qualifications
- Business development and successful contract negotiation experience
Cargo Standards and Safety
- Qualifications in specialist areas of cargo handling
- Extensive cargo operations experience and knowledge of the various regulatory frameworks
- Auditing, investigation and continuous improvement experience
- Strong communication and change management experience
Interested in becoming one of us? The recruitment process within cargo may vary depending on your role. However, here is an example of how the recruitment process may work.
Once you have completed your application we will assess your skills and experience against the requirements of the position.
If your application is successful we will arrange a time to have a phone discussion to speak about the role and your experience in more detail.
Depending on the role, you will be invited to attend an assessment centre or interview where we will assess your experience and skills and you will receive further information about the position.
Vetting & testing
You will be asked to complete ability tests to ensure you are the right fit for Air New Zealand. At this stage we will also complete medical, security and reference checks.
Offer of employment
Congratulations! If you reach this stage of the process you will be asked to join the team.
A career with Cargo can take you anywhere. Career paths are varied within the individual cargo departments.
Induction and Training
Initial induction and training will set you on the right path to consolidate your skills and add value to our customers, culture and business.
Ongoing development and opportunities to contribute to business improvement initiatives are available.
We are always on the lookout for leaders to help grow and sustain our business here in New Zealand and globally.
“With big promises of what the role would offer and the development available to me I have not been let down, in fact Air New Zealand has over delivered on its promises.”
“ I have been challenged to drive performance over the market, develop and execute global sales strategies and work across the globe.”
Training and development
Our people have the opportunity to progress within their role and gain broad experience after completing various defined learning activities. Coaching, mentoring and performance development is a big focus and depending on an individuals’ skills, attitude and abilities, you can progress to leadership roles within Cargo; or move between departments or elsewhere in the airline.
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What to expect when you start
Your first few weeks in any roles within Cargo are largely focused on getting you used to the new business environment and understanding the business and its requirements. You’ll meet everyone you need to know and be given a summary of the different departments, managers and how the business operates.View Available Jobs