Welcome as a friend
Ko au ko koe, ko koe ko au - I am you, and you are me
People are at the heart of what we do. We create an environment where customers and each other feel safe, valued and respected for who they are. We bring warmth, care and genuine human connection to every interaction. Our Kiwi hospitality sets us apart as Air New Zealand.
We show up when we:
- Include others and listen to understand.
- Have honest conversations and support others when it matters.
- Make every interaction easier, warmer or more helpful.
Raise the bar
Hīkina te pae, kia angitū - Raise the bar to achieve success
We take pride in what we do because we know it matters - to our customers, our team, and our country. We set high standards. We take accountability and deliver on our commitments as one team. Together, we work to make a difference every day.
We show up when we:
- Take ownership, see things through and hold each other to account.
- Focus effort on the work that creates the greatest impact.
- Work together to achieve shared goals.
Shape the future
Ka mua, ka muri - Looking back to shape our future
We've never let our size define our ambition. We punch above our weight and back ourselves to try new things. We turn ideas into action. Through Kiwi ingenuity, continuous improvement and bold thinking, we help shape the future of aviation and the future of Aotearoa New Zealand.
We show up when we:
- Are open to new ideas, perspectives and ways of working.
- Ask questions and challenge how things are done.
- Take thoughtful action to make improvements and progress.