Kia ora!
Air New Zealand's purpose is to enrich our country by connecting New Zealanders to each other and New Zealand to the world, and as a brand promise, we endeavour to offer Manaaki to all our employees and customers - taking care further than any other airline. Our goal is to create compelling experiences that empower and connect, and as part of that, we are embarking on a significant transformation of the customer experience.
We’re looking for an NDC Integration & Onboarding Manager (NDC Senior Specialist) to support the successful rollout of NDC. Sitting within our Distribution team, this role will coordinate the business-side readiness for NDC integrations, working closely with aggregators, internal digital teams, and sales to onboard partners and ensure a smooth go-live experience.
You’ll be managing partner activation plans, helping translate commercial requirements into implementation actions, and ensuring our readiness for NDC grows market by market. If you’re someone who thrives on cross-functional collaboration, has strong stakeholder coordination skills, and enjoys bringing structure to complex change, we’d love to hear from you.
Key responsibilities include:
- Coordinate onboarding journeys for trade partners, in close partnership with GDSs, aggregators and internal teams
- Track integration status, timelines, and dependencies across partners, escalating blockers as needed
- Liaise with global sales team to prioritise agency onboarding pipeline
- Support readiness testing (UAT) from a business and commercial point of view
- Work with squads to define and validate business requirements from Distribution CoE
- Manage and maintain documentation related to onboarding, SLAs, support playbooks, and service guides
- Be the operational owner of the NDC partner onboarding toolkit, ensuring content is current and relevant
We’re looking for someone who ideally brings:
- Experience coordinating partner or vendor onboarding in a cross-functional environment
- Understanding of systems and business processes that support indirect channel integrations
- Strong organisational and documentation skills
- Collaborative mindset with attention to accuracy and detail.
If you're interested in this opportunity, please apply via the careers site with your most recent CV.
Please note this job closes on 12/05/2025.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
