Kia ora!
We are on the hunt for an experienced Senior Concierge to join our Property & Infrastructure Team. This is a full-time position, Monday to Friday, based across multiple sites, where you'll have the opportunity to engage with different teams and projects, enhancing your professional growth and adaptability.
This is a fixed term position until April 2026.
Reporting to the Manager Facilities - Airports & Commercial, Properties & Infrastructure, you'll deliver a premium, on brand customer experience to Air New Zealand visitors and staff. You will manage day to day running of reception and visitor security at the relevant location (including but not limited to Air New Zealand's Headquarters and Airport Campus) and consistently deliver a personalised, efficient and secure outcome.
Key day to day responsibilities include:
- Manage all aspects of the visitor, staff and contractor arrival and departures process to ensure efficient and effective operations.
- Manage security and access control systems and procedures for the relevant sites including advising Air New Zealand Business units and visitors on security processes as required to ensure all process and procedures are followed and regulations adhered to.
- Develop and implement processes for continuously improving the visitor experience including the implementation of new technology to support the efficient, secure and accurate introduction of visitors to Air New Zealand buildings.
- Actively monitor CCTV cameras and ensure the relevant systems and processes for building security are adhered to.
- Manage access to and operation of meeting rooms including digital requirements to ensure customer needs are met in a timely and efficient manner.
- Reinforce high standards of performance, safety, customer service and adherence to company values in all engagement with internal customers, visitors and external service providers.
- Any other related duties as necessary across the multiple sites.
We're looking for applications from people who thrive on developing and managing customer relationships. You will have experience in a similar position with a proven understanding of visitor systems and proficient computer skills. You will have a positive, friendly, approachable personality and the ability to interact with a diverse range of people. You will have impeccable presentation as you will represent Air New Zealand as one of its first points of contact in what can be a demanding environment, while wearing the Air New Zealand uniform proudly.
If this sounds like the role for you, take flight and apply today!
Please note this job closes on 10/02/2025 - 00:01am.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
