Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth and our purpose is to enrich our country through connecting New Zealanders to each other and New Zealand to the world. As a brand promise, we endeavour to offer Manaaki to all of our employees and customers – taking care further than any other airline and creating compelling experiences that empower and connect. We’re driving a transformation in our customer experience and product portfolio, and we’re looking for a Senior Product Manager to play a pivotal role in shaping the Air New Zealand customer app. This role is critical in realising our vision of seamless, engaging mobile experiences that put the customer at the heart of everything we do.
As the Senior Product Manager for our customer-facing app, you'll be the voice of the customer, championing user experience and maximising business value with a core focus on mobile product outcomes. Your experience in native app development for both iOS and Android will be key as you work closely with development squads to create an app that delivers on our ambitious product roadmap. In this role, you will develop a product vision and strategy, design the product roadmap, and work collaboratively across squads to bring it to life.
This role is ideal for someone with a strategic mindset who is also ready to dive into the details. You’ll navigate a level of ambiguity and the complexity of the airline industry while driving for the best outcomes for our customers. Your experience building native apps and engaging stakeholders across technical and business domains will be instrumental in creating trust and delivering value.
Our successful candidate:
- Has deep expertise in native app product management, with proven experience in developing high profile iOS and Android apps
- Is outcome-focused, placing a customer lens on every decision
- Brings strong commercial acumen, identifying and leveraging market opportunities to enhance product profitability and achieve business goals
- Balances vision with pragmatism, driving value quickly with delivery teams while pushing the envelope on product innovation
- Has a track record of owning and delivering product strategies and creating engaging customer facing app experiences
- Excels in storytelling, effectively championing product outcomes, strategies, and roadmaps across technical, commercial, and operational partners
- Is an agile and strategic thinker who can see the big picture while also solving detailed challenges within the mobile space
- Is an innovative communicator and collaborator who initiates, advocates, and influences effectively.
In return:
You’ll lead the evolution of our customer mobile experience, bringing innovative features to life or elevating existing ones. You’ll join a collaborative team where you’ll drive the future of our mobile app and help shape our customer proposition, ensuring operational excellence at every turn, and delivering great things for our customers and Air New Zealand.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
