Kia ora!
Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth. We expect to lead a significant transformation of our customer experience and product portfolio over the coming years, including across our Airpoints ecosystem, and therefore we're searching for a Senior Product Manager with strong experience in financial services and banking to join us.
The Senior Product Manager is the voice of the customer and champions user experience and business value, with a core focus on delivering product outcomes. With a deep understanding of customers, commercial outcomes, operational processes and technology, this role is responsible for developing a product vision, formulating strategy, designing the product roadmap, and working closely with our key Airpoints partners to deliver against it.
This role will suit someone who is naturally curious with a strategic mindset, whilst also being prepared to get into the detail. There will be a level of ambiguity you'll need to be comfortable with, coupled with complexity of the Airpoints environment and the pace at which we work.
This role will sit within our Loyalty team at Air New Zealand. You’ll be leading our financial services strategy to develop new ways to engage our Airpoints members across our partner ecosystem. You'll ensure we’re thinking about new frontiers and our next growth horizon.
We’re looking for someone who is an experienced banking professional, with relevant experience in payments and broader cross bank, or fintech strategies. For this role we’re looking for someone who is highly commercially astute - a good understanding of core airline and/or loyalty economics is preferable.
Our successful candidate:
- Must have rich experience in banking and financial services, payments, retail banking, and broader bank strategies
- Has an outcome orientation and places a customer lens on all that they do
- Demonstrates strong commercial acumen, with experience identifying and leveraging market opportunities to drive product profitability and achieve business outcomes
- Has a unique balance of vision and pragmatism. We want someone who will push the envelope and work with delivery teams to get value to our customers quickly
- Has a proven track record of taking ownership, creating product visions and strategies, and delivering meaningful outcomes
- Is a sophisticated negotiator with demonstrated experience in negotiating and leading large complex partnerships
- Brings strong storytelling capability, championing product outcomes, strategy and roadmaps across diverse partners including technical, commercial, operations and external
- Is strategic, creative and an analytic thinker.
- Is a strong innovator and communicator who collaborates, initiates, advocates and influences effectively, with demonstrated relationship building capabilities.
In return:
You'll be involved in bringing to life new and innovative customer products and propositions within Airpoints and taking our existing Airpoints offering to the next level. You'll be driving the future of our customer proposition across a portfolio of products, and ensuring this can be operationalised. You'll join a supportive team who all work collaboratively together to achieve great things for our customers and Air New Zealand. Not to mention the staff travel!
If this sounds like you, please apply now via our Careers site. This is a permanent, full-time role based in our Auckland central office. We currently work to a 3 days per week in the office policy. Please note, that if you applied to our recent Senior Product Manager opportunity, we have automatically considered you for this role, so you do not need to reapply. Thank you.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
