Kia ora!
Every journey starts with the right travel solution. As a Tandem Travel Consultant, you'll help customers travel with confidence by delivering expert advice, tailored itineraries and exceptional service that keeps them coming back. If you're passionate about travel, thrive in a fast-paced environment, and enjoy building lasting customer relationships, we'd love to hear from you.
At Air New Zealand, we connect friends and whānau across Aotearoa and the world. Within Tandem Travel, you'll be part of a team dedicated to delivering seamless travel experiences for corporate customers while supporting one of New Zealand's most trusted and recognised brands. You'll work alongside experienced travel professionals in an environment that values collaboration, continuous learning, and outstanding customer service.
About the role
- This is a 12-month fixed term contract
- Deliver professional travel advice and end-to-end booking solutions that meet customer needs and agreed service levels
- Promote and sell Air New Zealand products and travel services, achieving sales and customer service targets
- Create accurate, compliant travel itineraries that align with customer travel policies and business requirements
- Resolve customer enquiries and travel disruptions quickly, creating positive outcomes and maximising customer satisfaction
- Build trusted relationships with customers and colleagues while identifying opportunities to grow existing business
- Contribute to a safe, secure, and compliant workplace by following company policies and industry regulations.
What we're looking for
- At least two years' experience as a Corporate Travel Consultant
- Experience working in a reservations, sales, or ticketing environment
- Qualifications in travel and tourism, reservations, ticketing, or equivalent industry experience
- Strong customer service and communication skills with a genuine passion for helping people
- Experience using a GDS, such as Sabre, along with Microsoft Office applications
- Excellent organisation, attention to detail, and the ability to prioritise in a busy environment
- Sound numerical, analytical, and problem-solving skills
- Knowledge of Air New Zealand products, fare types, IATA regulations, and airline routes will be an advantage, but is not essential.
If you meet the criteria and are excited by the opportunity, we'd love to hear from you.
Ready for take-off?
If you're passionate about travel, enjoy building relationships and want to help customers create memorable journeys while developing your own career with one of New Zealand's leading employers, we'd love to hear from you. Apply today and become part of the Air New Zealand whānau.
Applications close Wednesday, 19th August
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
