Customer Service Agent - Casual - Palmerston North

Kia ora!

At Air New Zealand we continually capture world attention for our great culture, outstanding customer service, and innovations that are truly cutting edge. You'll quickly discover that we are all about our customers and our people - Air New Zealanders. 

We are currently recruiting for a Casual Customer Service Agent to join our busy team at Palmerston North Airport. Your responsibilities will vary - from checking in customers, special assistance such as wheelchair service or unaccompanied minors, resolving the challenges that occur during disrupts, to assisting with arrivals and departures.

The nature of this role is to connect with our customers and provide a uniquely 'kiwi' experience, setting our service apart from other airlines. Your warm welcome, friendly nature, and adaptable 'can do' approach will be essential for success in this role. There will be times of high pressure and tight deadlines so you will need to be resilient and able to adapt to change quickly.

Minimum Requirements:

• Eligible to work in New Zealand permanently at the time of applying
• Restricted or Full driver licence with reliable transport
• At least 2 years experience in a busy front-line customer service role, with airport/airline/tourism experience beneficial
• Confident picking up new computer systems, with excellent communication, initiative, and problem solving
• Rostered Shifts

Your casual shifts will vary as we operate every day between the hours of 0500 and 2200. This means you may need to work weekdays, nights, weekends and public holidays. You will need to be flexible to work across these different shift days and times.

Being an Air New Zealander opens up numerous privileges - development and promotion is supported and you will be working with and learning from the best in the business.

If you are interested in learning more about this great opportunity, please submit your application online via our Careers Site by Tuesday 29th April 2025.

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."