Kia ora!
Air New Zealand at Rotorua Airport have a Permanent Part Time Customer Service Agent opportunity available to start in February 2025!
What will you be doing?
As the first point of contact in the Airport, we expect you to delight our customers by demonstrating the Kiwi charm and capability that we're admired for around the world. You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from check-in through to boarding and provide special assistance with wheelchairs and unaccompanied minors.
This is a front-line role where your charisma and empathy continue despite sometimes challenging circumstances such as delays or disrupts. You'll need to be friendly, energetic, with a can-do attitude and great thinking on your feet! Ideal candidates will demonstrate the wow factor and show a true passion for service quality. Safety and Security are top priority, and you'll have comprehensive training & support to ensure you, your colleagues, and customers are safe in this fast-paced environment.
Shift Work Roster
This part time role sees you working between 36 and 72 hours a fortnight. You will be rostered on shifts which rotate and change, depending on the business needs and flight schedule. We operate every day between the hours of 4.45am to 10.00pm This includes working weekends, nights and on public holidays. You will need to be flexible to work across these different shift days and times.
You'll need:
- Entitled to live and work permanently in New Zealand at the time of applying (NZ/AU Citizen or NZ Permanent Resident)
- NZ Restricted or Full Drivers Licence with reliable transport to work
- Frontline customer service experience, preferably in a fast-paced, demanding environment
- Ability to work with computers, remember booking codes & processes, and pick up new systems quickly
- Your excellent communication skills and professional, friendly manner will be critical to your success in this position.
- Able to comply with our Uniform Standards. For more information please refer to our FAQs here.
Being an Air New Zealander opens numerous benefits:
- A competitive salary starting at $31.20 per hour
- A set roster pattern so you can plan up to a year ahead to know your days off - great for lifestyle, family, sports etc.
- Shift work means less traffic woes, more flexibility for other activities on your time off
- Free carparking and uniform provided
- Great team, feel like you are part of the family, mix of cultures, plenty of social events to be part of
- Excellent progression opportunities and full training provided
- Work amongst the buzz of a busy airport - no two days are the same at the airport
If this sounds like you, please submit an online application with your CV. Unfortunately, we will not be accepting email applications.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
