Microsoft Dynamics 365 Technical Principal

Kia ora!

At Air New Zealand, we are driven by innovation, collaboration, and a passion for excellence. We’re seeking a talented Microsoft Dynamics 365 Principal Engineer to join our team and play a key role in shaping the future of our Microsoft 365. This is an exciting opportunity to help move us towards greater Microsoft 365 practices while contributing to key digital initiatives across one of the world’s leading airlines.

The Role: 

We are seeking an experienced Microsoft Dynamics 365 Technical Principal to join us part of the Customer Care Delivery Unit with a focus on Case Management and Assisted Chat squads, based at the Auckland Fanshaw Street Office. This role reports to the Chapter Lead SE - ERP, within the Dev Ops Chapter Area and will involve technical ownership, governance, design and development within our D365 landscapes and interfaces.  

Key responsibilities:   

• Ownership of the technical standards and policies of Air New Zealand’s D365 instances. 

• Technical interface to main vendors for licensing, issue resolution and technology opportunities. 

• Contribute to identify best-fit architectural solutions for Dynamics CE modules; develop design of application, provide regular support/guidance to project teams on complex coding, issue resolution and execution. 

• Work with a culturally diverse group, adopt different styles. 

• Strong stakeholder management skills and the ability to communicate technical concepts to a range of stakeholders including contract partners, internal and external customers. 

• Experience in managing technical roadmaps that have incorporated a range of business applications. 

• Configure the application to meet a business requirements using the Microsoft Dynamics 365 tool's or SDK's 

• Design and Develop End to End architecture for Dynamics 365 and Integration Architecture  

• Establish and evolve architectural standards, reference models, guidelines and principles. 

• Guidance and mentoring. 

Our ideal candidate:   

• Extensive experience with Microsoft and other Licensing models and a proven record with vendor relationships. 

• Must have worked in Dynamics 365 CE modules – Sales, Customer Service (inc. Omnichannel) and Power Platform, with Finance an advantage. 

• Strong knowledge of CE development/customisation including workflows, plugins, integrations with other systems through various technologies such as Azure and Power Platform 

• Excellent background on Dynamics 365 with multiple projects, especially in a complex multiple system landscape. 

• Excellent understanding of Dynamics 365 architecture and its interaction with other interfaced systems in a typical enterprise environment 

• Expertise in unit, integration & automated end-to-end testing. 

• Good knowledge of Rest API's, Microservices and AI integrations. 

• Develop and automate pipelines for application delivery. 

• Experience in architecting cloud solutions including identity, API management, integration, data migration. 

• Strong Leadership skills but also the ability to comfortably work within a multi craft squad in an agile environment. 

Additional: 

• Microsoft Fasttrack recognised Solution Architect 

• Strong attention to detail and outstanding analytical and Problem-solving skills. 

• Hands on experience on the product for configurations and customisations 

As a Principal Software Engineer, you will be presented with opportunities to put your mark on an essential area, while working with experienced developers and functional specialists as part of cross-functional teams from across Air New Zealand. You will be exposed to a variety of tools and technologies at a time where you can help shape 'our way of working'.  

We welcome people with fresh ideas, a broad set of attributes, and technical skills who are ready to take on some of technology's greatest challenges and want to make an impact on our customers from around the world.   

Applications close 13/07/2025

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."