Premium Customer Guest Services Concierge

Air New Zealand have an exciting permanent opportunity within the Customer Care Delivery Unit, as a Premium Customer Guest Services Concierge

You will deliver a premium and consistent customer experience to our most frequent flyers that stands above the competition and consistently delivers personalised, premium value and exceptional service

Job Description

• Build strong relationships with our High Value Customers and frequent flyers for exceptional travel support and resolve customer issues within the same business day
• Collaborate with Contact Centre, Airports, Crew, and other key areas for optimal customer service
• Develop customer handling procedures for our High Value Customers and frequent flyers to boost satisfaction and revenue and ensuring integration and improvement based on feedback
• Stay updated on competitor activity and premium loyalty programs to maintain a leading program
• Implement monthly reporting via internal dashboards to measure and enhance customer satisfaction
• Role is shift based 40hrs/week based at Auckland Airport with a requirement to work scheduled weekends, public holidays and overnight on call duties

 Work Experience

• Previous experience within a premium customer facing environment (ideally a Concierge type role) within travel/tourism or hospitality

Skills

• Exceptional customer management skills
• Previous experience with proven skills in: high value customer care delivery, resolution of customer issues, attention to detail and sound ability to manage multiple tasks and projects

If you are interested in applying for this role and you believe you have the necessary skills and aptitudes to be successful, apply today!

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."