Kia ora!
We are currently looking for a Team Manager for our Auckland Customer Services team. If you consider yourself a true people person, who knows how to gain the trust of your team with unmatched enthusiasm then this may be the role for you.
You will be responsible for the management of staffing, driving positive change, seeking new solutions to old problems, delivering exceptional customer service as well as ensuring excellent operations on the ground.
The kind of skills we're looking for don't have to come purely from the aviation sector, but we do require you to be currently employed within our operation in Auckland Airport.
What you will need:
- Eligible to work and live in New Zealand permanently (New Zealand/Australian Citizen or Permanent Resident)
- Provide leadership, motivation, guidance and coaching to team members and reinforce high standards with regards to performance, safety, customer services and adherence to company values.
- Thrives under pressure, and is an inspirational leader of diverse teams
- Have a continuous improvement mindset and ownership of key deliverables to ensure success of the Team.
- Drive a strong Health & Safety culture within the team, whilst developing strong reporting behaviours
- Be resilient and able to work under pressure
- Hold one on one performance and development conversations with your team members
- Minimise and manage impact of unforeseen circumstances to ensure customer satisfaction, operational integrity and company brand are protected.
For us it's about exceeding customer expectations by optimising our resources and ensuring excellent operations on the ground. For you, it will be about making your mark in a globally recognised organisation, working in the cut, and thrust of the aviation industry, and taking personal satisfaction when someone says they love flying with Air New Zealand.
You'll need to be a performer - someone who can work in a 24/7 shift work environment, who can handle a variety of scenarios, who is resilient, obsessed with delivering to the customer and passionate about caring for their team.
If you are already in a leadership position, in another business unit but looking for that next step to widen your breadth of skills for future this would be an incredible opportunity.
Delve into a large fast paced international environment in NZ's largest terminal, build your future now.
If this sounds like you, please apply on our careers website with a copy of your CV & a cover letter. We will not be accepting email applications so please make sure to apply online if you would like to be considered.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
